Current Server Issues on EU and MENA
Comments
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[QUOTE=[GM]Celestine;n6938015][IMG2=JSON]{"data-align":"none","data-size":"full","height":"540","width":"960","src":"https:\/\/z8games.akamaized.net\/cfna\/web\/main\/Forum\/150921_CFNA_Important_fbl.jpg"}[/IMG2]
Attention Mercenaries!
We are aware of current issues on the EU and MENA servers and are working on a fix as soon as possible.
While this fix may not arrive as soon as we like, we apologize for the inconvenience.
In the meantime, we would like to suggest that users play on our NA servers, as those are currently not experiencing those issues.
[EDIT Nov. 12] We have applied some measures to help against the issues and some of you might already see the result.
However, we are aware that there are still disconnections/issues and are working hard to resolve the issues. [EDIT END]
Once the EU and MENA servers are back to normal, we will have a compensation package prepared to make up for the issues experienced.
[EDIT Nov. 25] As some of you might notice, we have already some improvements to the MENA servers. However, some of you are not able to start matches on those servers. This might be if your location is outside of the MENA region. We have temporarily restricted the MENA servers for the region only until we have another solution.
We also have a temporary solution for the EU servers without restricting all other regions. Starting now, you should see an improvement in a more stable connection. However, if you still experience errors when joining games, we would like to ask you to contact the support team so we can check if we need to adjust the system.
Additionally, we are working on adding new servers for EU but those will have to go through a test period, and they might not share the Ranked matches with the existing EU servers.
Aside from those solutions, we are still working on other options and we will share any progress when we can.
We mentioned a few times that we have compensation packages and events prepared, and that will launch those as soon we are confident that the current server issues are resolved. However, we don’t want to let you wait too long and we most definitely don’t want you to miss out on current events.
For the time being, we will launch some mid-way compensations that will help you with the Mercenary Pass progress by simply logging into the game and gaining levels. Please check next week starting on Monday (Nov. 30) the limited missions on your Mercenary Pass.
At the same time, we are working on the best solution for those of you who participate in the Ranked Match Season and will share with you the details as soon they are decided.[EDIT END]
[EDIT Nov. 27] As promised we will start our first compensation by helping out with Mercenary Pass levels.
Starting Monday, November 30th until December 9th you will find limited missions on the Mercenary Pass.
Each will last two days and all you need to do is to log into any of our game servers to gain 5 levels each.
This means, you only need to log in 5 times during those 10 days and you can gain up to 25 levels.
Beginning next week we should be able to give you an update regarding Ranked Season.
Thank you for your support and stay tuned for more news![EDIT END]
Thank you all for your patience!
- CrossFire Team[/QUOTE]
thank you for the infos.
i'm an it-engineer and i know how hard it can be to fix solutions with such an impact and pressure from all sides.
hope you will get a workaround soon, best regards. -
[QUOTE=[GM]Celestine;n6939759]Attention Mercenaries,
Thank you all for your tickets and reports. We appreciate those as it helps us immensely to tweak our systems.
This is not the final fix but we made a lot of progress.
We saw your comments about the timing and need to explain that we were working the whole time leaning up to Black Friday and will keep working on fixing it after Black Friday is over. When we say “we”, we are talking about all teams involved which are not just members here in our office in Toronto, Canada but this is an effort from several teams including at our headquarters.
As promised we will start our first compensation by helping out with Mercenary Pass levels.
Starting Monday, November 30th until December 9thyou will find limited missions on the Mercenary Pass.
Each will last two days and all you need to do is to log into any of our game servers to gain 5 levels each.
This means, you only need to log in 5 times during those 10 days and you can gain up to 25 levels.
Beginning next week we should be able to give you an update regarding Ranked Season.
Thank you for your support and stay tuned for more news![/QUOTE]
only 25 levels??? I wasn't able to do any of the tasks thanks to the great servers and I am only at level 4. How will I be able to do 60 levels? Why don't you guys just compensate us generously considering the fact that the fault was on your side? -
only 25 levels??? I wasn't able to do any of the tasks thanks to the great servers and I am only at level 4. How will I be able to do 60 levels? Why don't you guys just compensate us generously considering the fact that the fault was on your side?
Not much better here. I have only been able to play FFA and solo ZM-Ranked mostly + a couple of games TD. The first weekend I only got 110 min registered somehow, even though I finished the games and played in full non password-rooms and played well over 2 hours. I wasn't the only one with this problem either, it seems. So no crates for that and no points. Didn't even bother to report it either, I know the answer will be "we only registered that you played 110 min", yeah that's the problem. And it feels like a small problem that can be overlooked compared to the instability that's been going on for a month.
It's generous that we get 25 free levels, but for a large part of the players, that won't be enough, as we gave up playing for it, until the server was fixed. First part of compensation = BADJackPain (Sweden) -
Painanator wrote: »
Not much better here. I have only been able to play FFA and solo ZM-Ranked mostly + a couple of games TD. The first weekend I only got 110 min registered somehow, even though I finished the games and played in full non password-rooms and played well over 2 hours. I wasn't the only one with this problem either, it seems. So no crates for that and no points. Didn't even bother to report it either, I know the answer will be "we only registered that you played 110 min", yeah that's the problem. And it feels like a small problem that can be overlooked compared to the instability that's been going on for a month.
It's generous that we get 25 free levels, but for a large part of the players, that won't be enough, as we gave up playing for it, until the server was fixed. First part of compensation = BAD
Not only, they had to offer us the 3 weapons that we cannot have (pass 1 weapon and classification 2 weapons).
Because it is impossible to finish them. -
alkjlkjdfjsa wrote: »Imagine complaining after getting half of the pass for free, how sad. NA servers were fine 80% of the time. Don't come complaining if you're not even willing to try and finish the pass.
Actually, they were also unstable kicking you out of the game. There were a reason I said I played almost only FFA and solo ZM-Ranked. TD was fine 50% of the time. Anything else was kind of unplayable for many of us. Having the servers working for your own region, is kind of basic and when you only have a limited time to play, a couple of crashes is devastating. It's not the players fault that the servers isn't working.
Short answer, we shouldn't even be forced to play outside our region to complete the pass.
Eu servers hasn't worked for a month and the MENA servers has been dodgy too. Therefore anything but a full pass as compensation is a slap in the face to all players outside of the NA region.
It's like a landlord renovating your apartment for a month because of their negligence, at the same time keeping you out and forced to live somewhere else. Then expecting you to pay for half the time, even though you have been unable to use it.JackPain (Sweden) -
You're acting like NA server was completely off for the entire 4 weeks which is total nonsense. It was playable, yes it kicked you out of the games sometimes but if you weren't able to complete 35 levels you just didn't put much effort in it.
An actual slap in the face would it be to give 60 levels to everyone since there are actually a lot of players who did complete the pass even with the current servers. Why can't this community, for once, be happy with an actual compensation we get? -
alkjlkjdfjsa wrote: »You're acting like NA server was completely off for the entire 4 weeks which is total nonsense. It was playable, yes it kicked you out of the games sometimes but if you weren't able to complete 35 levels you just didn't put much effort in it.
An actual slap in the face would it be to give 60 levels to everyone since there are actually a lot of players who did complete the pass even with the current servers. Why can't this community, for once, be happy with an actual compensation we get?
I never said it was completely of. What I am describing is for me personally. Not every player had the same amount of problems. I know players who couldn't even play FFA or ZM, which I could perfectly. Some couldn't (still can't) even get the game going at all. Remember that not all players come from the same country and sits with the same gear. There has also been very few players playing at all, so for people like me, who plays solo (which I prefer) and can't turn to clan-mates or friends for help to do the merc-pass or other activities, it has been a bit hard to play. Everyone does not have the same amount of time to play either. So just because you managed to do the pass, does not mean that other people had the same chance.
But none of that really matters. We shouldn't even be forced to play outside of our own region to be able to play at all. By saying that there have been chance to finish it by putting extra (more than usual) effort in it, the blame gets pushed on to the players. If you choose not to play because the normal service doesn't work like it should, you should be able to and still get the same product, that you would normally have gotten. A month extra to finish the pass from Monday + the 25 points (because of the points that you were supposed to be able to get from ranked and because it still isn't completely fixed) would have been able compensation for the merc-pass. For those that already has reach the end of the merc-pass, 1 crate per day can be given out, like the bonus for the premium-pass.JackPain (Sweden) -
[QUOTE=[GM]Celestine;n6939759]Attention Mercenaries,
Thank you all for your tickets and reports. We appreciate those as it helps us immensely to tweak our systems.
This is not the final fix but we made a lot of progress.
We saw your comments about the timing and need to explain that we were working the whole time leaning up to Black Friday and will keep working on fixing it after Black Friday is over. When we say “we”, we are talking about all teams involved which are not just members here in our office in Toronto, Canada but this is an effort from several teams including at our headquarters.
As promised we will start our first compensation by helping out with Mercenary Pass levels.
Starting Monday, November 30th until December 9thyou will find limited missions on the Mercenary Pass.
Each will last two days and all you need to do is to log into any of our game servers to gain 5 levels each.
This means, you only need to log in 5 times during those 10 days and you can gain up to 25 levels.
Beginning next week we should be able to give you an update regarding Ranked Season.
Thank you for your support and stay tuned for more news![/QUOTE]
I love you so much [GM]Celestine
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alkjlkjdfjsa wrote: »You're acting like NA server was completely off for the entire 4 weeks which is total nonsense. It was playable, yes it kicked you out of the games sometimes but if you weren't able to complete 35 levels you just didn't put much effort in it.
An actual slap in the face would it be to give 60 levels to everyone since there are actually a lot of players who did complete the pass even with the current servers. Why can't this community, for once, be happy with an actual compensation we get?
Very well put, the mercenary pass compensation is fine as it’s currently announced. I’m closing in on level 60, 57 currently, might not even need the compensation missions. -
Well, the EU-Delta doesn't crash for me anymore (yet at least). But I don't know if I should laugh or cry when it comes to lags. 1/5 games is mostly alright, but the rest are filled with everyone teleporting around the map one second, stable for 10 seconds, then teleports again. I watched the Ping for a while and everyone seem to get ping-spikes of about 100-200 extra ping now and then, but the lags come without the spikes too, so I don't know.
The servers are far from fixed anyway. Maybe another month?JackPain (Sweden) -
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Painanator wrote: »Well, the EU-Delta doesn't crash for me anymore (yet at least). But I don't know if I should laugh or cry when it comes to lags. 1/5 games is mostly alright, but the rest are filled with everyone teleporting around the map one second, stable for 10 seconds, then teleports again. I watched the Ping for a while and everyone seem to get ping-spikes of about 100-200 extra ping now and then, but the lags come without the spikes too, so I don't know.
The servers are far from fixed anyway. Maybe another month?
Probably, just logged in, EU crashed and emptied before my eyes lmao... -
only 25 levels??? I wasn't able to do any of the tasks thanks to the great servers and I am only at level 4. How will I be able to do 60 levels? Why don't you guys just compensate us generously considering the fact that the fault was on your side?
Find a friend of yours and do them together. 4 Level with 9 days left is lame , i did most of mine on NA with 180 ms (i'm European). You did something wrong. -
I have charged over thousand dollars into this game ever since the pandemic started. However, I did not spend a dime this month, and I have gave up hope to spend it any further in the future. Without CF willing putting anymore investment into this game to improve it and keep it alive, it will most likely become how Combat Arms is right now within two years period.
In my opinion, this server issue is just one of the many trigger points that drags the player base down processively. Sorry to say this, but I think it is time to move on. I will still keep this game in my pc, andI might occasionally log in to play a game or two, but I am longer considered myself a active player anymore.
Wish you all the best. -
Give one reason to charge an account? Because of you, I can't take my mercenary missions. The first thing that comes out in December is that you want money instead, apologize to those who have given you money so far. Shame on who will give money for an increasingly uninteresting and stupid game?
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En el NA nadie juega Clasificatoria.
Ademas el ZP es demasiado caro, en cambio en el Brasilero es más cómodo.
Ojalá mejoren el tema de la estabilidad del juego y reducción del ping para los de Perú, Colombia y Argentina, dado que somos una pequeña comunidad latina.
Creo que hablo con derecho porque soy un jugador con más de 10 años en el CrossFire.
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