Current Server Issues on EU and MENA
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Attention Mercenaries!
We are aware of current issues on the EU and MENA servers and are working on a fix as soon as possible.
While this fix may not arrive as soon as we like, we apologize for the inconvenience.
In the meantime, we would like to suggest that users play on our NA servers, as those are currently not experiencing those issues.
[EDIT Nov. 12] We have applied some measures to help against the issues and some of you might already see the result.
However, we are aware that there are still disconnections/issues and are working hard to resolve the issues. [EDIT END]
Once the EU and MENA servers are back to normal, we will have a compensation package prepared to make up for the issues experienced.
[EDIT Nov. 25] As some of you might notice, we have already some improvements to the MENA servers. However, some of you are not able to start matches on those servers. This might be if your location is outside of the MENA region. We have temporarily restricted the MENA servers for the region only until we have another solution.
We also have a temporary solution for the EU servers without restricting all other regions. Starting now, you should see an improvement in a more stable connection. However, if you still experience errors when joining games, we would like to ask you to contact the support team so we can check if we need to adjust the system.
Additionally, we are working on adding new servers for EU but those will have to go through a test period, and they might not share the Ranked matches with the existing EU servers.
Aside from those solutions, we are still working on other options and we will share any progress when we can.
We mentioned a few times that we have compensation packages and events prepared, and that will launch those as soon we are confident that the current server issues are resolved. However, we don’t want to let you wait too long and we most definitely don’t want you to miss out on current events.
For the time being, we will launch some mid-way compensations that will help you with the Mercenary Pass progress by simply logging into the game and gaining levels. Please check next week starting on Monday (Nov. 30) the limited missions on your Mercenary Pass.
At the same time, we are working on the best solution for those of you who participate in the Ranked Match Season and will share with you the details as soon they are decided.[EDIT END]
[EDIT Nov. 27] As promised we will start our first compensation by helping out with Mercenary Pass levels.
Starting Monday, November 30th until December 9th you will find limited missions on the Mercenary Pass.
Each will last two days and all you need to do is to log into any of our game servers to gain 5 levels each.
This means, you only need to log in 5 times during those 10 days and you can gain up to 25 levels.
Beginning next week we should be able to give you an update regarding Ranked Season.
Thank you for your support and stay tuned for more news![EDIT END]
[EDIT Dec. 2] As mentioned before, we are working on adding new servers for EU. Tonight, we have changed the servers Europe - Alpha, and Bravo to those test servers!
Those will have to go through a test period until the end of the year, and they might not share the Ranked matches with the existing EU servers.
During the maintenance, we also have added any decayed Ranked Points to all players that didn’t play Ranked matches since October 30.
Additionally, we will double any Ranked Points gained from wins below rank Mythical from now on until the end of this Ranked Season.
Those Ranked Points will be added with end of the season next week.[EDIT END]
[EDIT Dec. 10] December 10th we will have a special 500% EXP/GP boost only on Europe Alpha (Test)![EDIT END]
[EDIT Dec. 30] EU Delta is under maintenance until further notice.[EDIT END]
[EDIT Jan. 14] MENA test servers are currently on maintenance until further notice to give the local server team time to find a solution and to avoid that you are experiencing those issues while trying to play on MENA.[EDIT END]
[EDIT Feb. 19] Tonight we have added new servers at Europe Delta and Foxtrot.
Each server is on a different location and features currently nothing fancy like Ranked or Broadcast but we would like to check with everyone on how the latency/ping is for each region.
Many of you reported server errors - please be aware that this could be an issue with your installation, and we recommend trying a clean reinstall of CrossFire with the latest game client from https://crossfire.z8games.com/download.html [EDIT END]
Thank you all for your patience!
- CrossFire Team
Attention Mercenaries!
We are aware of current issues on the EU and MENA servers and are working on a fix as soon as possible.
While this fix may not arrive as soon as we like, we apologize for the inconvenience.
In the meantime, we would like to suggest that users play on our NA servers, as those are currently not experiencing those issues.
[EDIT Nov. 12] We have applied some measures to help against the issues and some of you might already see the result.
However, we are aware that there are still disconnections/issues and are working hard to resolve the issues. [EDIT END]
Once the EU and MENA servers are back to normal, we will have a compensation package prepared to make up for the issues experienced.
[EDIT Nov. 25] As some of you might notice, we have already some improvements to the MENA servers. However, some of you are not able to start matches on those servers. This might be if your location is outside of the MENA region. We have temporarily restricted the MENA servers for the region only until we have another solution.
We also have a temporary solution for the EU servers without restricting all other regions. Starting now, you should see an improvement in a more stable connection. However, if you still experience errors when joining games, we would like to ask you to contact the support team so we can check if we need to adjust the system.
Additionally, we are working on adding new servers for EU but those will have to go through a test period, and they might not share the Ranked matches with the existing EU servers.
Aside from those solutions, we are still working on other options and we will share any progress when we can.
We mentioned a few times that we have compensation packages and events prepared, and that will launch those as soon we are confident that the current server issues are resolved. However, we don’t want to let you wait too long and we most definitely don’t want you to miss out on current events.
For the time being, we will launch some mid-way compensations that will help you with the Mercenary Pass progress by simply logging into the game and gaining levels. Please check next week starting on Monday (Nov. 30) the limited missions on your Mercenary Pass.
At the same time, we are working on the best solution for those of you who participate in the Ranked Match Season and will share with you the details as soon they are decided.[EDIT END]
[EDIT Nov. 27] As promised we will start our first compensation by helping out with Mercenary Pass levels.
Starting Monday, November 30th until December 9th you will find limited missions on the Mercenary Pass.
Each will last two days and all you need to do is to log into any of our game servers to gain 5 levels each.
This means, you only need to log in 5 times during those 10 days and you can gain up to 25 levels.
Beginning next week we should be able to give you an update regarding Ranked Season.
Thank you for your support and stay tuned for more news![EDIT END]
[EDIT Dec. 2] As mentioned before, we are working on adding new servers for EU. Tonight, we have changed the servers Europe - Alpha, and Bravo to those test servers!
Those will have to go through a test period until the end of the year, and they might not share the Ranked matches with the existing EU servers.
During the maintenance, we also have added any decayed Ranked Points to all players that didn’t play Ranked matches since October 30.
Additionally, we will double any Ranked Points gained from wins below rank Mythical from now on until the end of this Ranked Season.
Those Ranked Points will be added with end of the season next week.[EDIT END]
[EDIT Dec. 10] December 10th we will have a special 500% EXP/GP boost only on Europe Alpha (Test)![EDIT END]
[EDIT Dec. 30] EU Delta is under maintenance until further notice.[EDIT END]
[EDIT Jan. 14] MENA test servers are currently on maintenance until further notice to give the local server team time to find a solution and to avoid that you are experiencing those issues while trying to play on MENA.[EDIT END]
[EDIT Feb. 19] Tonight we have added new servers at Europe Delta and Foxtrot.
Each server is on a different location and features currently nothing fancy like Ranked or Broadcast but we would like to check with everyone on how the latency/ping is for each region.
Many of you reported server errors - please be aware that this could be an issue with your installation, and we recommend trying a clean reinstall of CrossFire with the latest game client from https://crossfire.z8games.com/download.html [EDIT END]
Thank you all for your patience!
- CrossFire Team
Comments
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For me personally, at the moment, the most offensive thing is that I try to raise the level in order to play according to ratings, and then for half an hour you try to find a work room, play, you think, well, now, I’ll get at least 1k experience, at least I’ll go to the goal and everyone crashes on the last round. I kill so much time for pumping, but zero progress (
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Painanator wrote: »I am going to be really, really mad if I am not able to finish the Merc-Pass, which I am at 56 Points. Now when there are dailies which I easily can finish and have time to do them.
Due to the small number of users, the missions can be between 4 and 6 people, standard pass and mid-season missions, some between 30 or 60, 90. -
I finished 2 weeks ago.
Nice for you. I had less time for gaming this month and won't do stuff that takes too much time. So anything that says win or modes like S&D and GM has been out for me this month.asdazzzxxzc wrote: »
Due to the small number of users, the missions can be between 4 and 6 people, standard pass and mid-season missions, some between 30 or 60, 90.
That would be relevant if you actually can finish a game, which is the problem right now.JackPain (Sweden) -
Because you don't know, I am telling you, is it a mistake? In one way, even if you do not do the task of getting 30k zp, you will still receive all the rewards from the mercenary pass mission. What would you say to that?Painanator wrote: »
Nice for you. I had less time for gaming this month and won't do stuff that takes too much time. So anything that says win or modes like S&D and GM has been out for me this month.
That would be relevant if you actually can finish a game, which is the problem right now. -
Less game experience = less money coming from players.
I guess some of us, will boycott the BF this year. (Not a bad idea btw)
For players who oftenly buy ZP, it's really disappointing, to see CrossFire down during 7days, without news since 3days.
Promoting ZP items isn't bad, but briging up us a stable game could be better. -
Painanator wrote: »
Nice for you. I had less time for gaming this month and won't do stuff that takes too much time. So anything that says win or modes like S&D and GM has been out for me this month.
That would be relevant if you actually can finish a game, which is the problem right now.
I do only easy mission and i buy 3 level with ZP :P -
Game is dying since 2015 and instead of trying to keep the NA and EU players satisfied you screw up big time , every time. It's depressing how little you care about the regions i stated. Fix the damn servers or atleast tell us the current status of your "fix" . SHAME.
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