CF Event Pass Exploit Issue Resolved – Actions Taken & Compensation

461996

kenobine94 said:

show previous quotes

- bad words usage - removed

Let's get together and file a lawsuit against them and demand compensation, guys.

TR_DeViL_TR

Dear [Game Support/Administrator],

I have been an active player in [Game Name] for a long time, always striving to follow the rules and maintain fair play. However, I recently discovered that my honor ribbon was removed due to what appears to be a game-related issue.

I would like to formally address this matter, as the removal was done without any prior warning or explanation, raising concerns about fairness and player rights. My points are as follows:

1. Game System Flaw: If there is an existing flaw or exploit in the game, it is the responsibility of the developers to identify and fix it. A system error does not necessarily mean that players intentionally violated any rules.

2. No Intentional Misuse: At no point did I use third-party software or intentionally exploit any game mechanics to gain an unfair advantage. Any actions taken were entirely within the game’s natural mechanics, without malicious intent.

3. Lack of Transparency and Due Process: The removal of an earned in-game achievement should follow a fair and transparent process, including an investigation and an opportunity for the player to respond. However, I was not given any explanation or chance to present my case before this decision was made.

Given these points, I respectfully request a review of my case and the reinstatement of my honor ribbon. I hope for a fair and objective assessment in accordance with the game’s policies.

Best regards,

ldfkoe

Dear [Game Support/Administrator],

I have been an active player in [Game Name] for a long time, always striving to follow the rules and maintain fair play. However, I recently discovered that my honor ribbon was removed due to what appears to be a game-related issue.

I would like to formally address this matter, as the removal was done without any prior warning or explanation, raising concerns about fairness and player rights. My points are as follows:

1. Game System Flaw: If there is an existing flaw or exploit in the game, it is the responsibility of the developers to identify and fix it. A system error does not necessarily mean that players intentionally violated any rules.
2. No Intentional Misuse: At no point did I use third-party software or intentionally exploit any game mechanics to gain an unfair advantage. Any actions taken were entirely within the game’s natural mechanics, without malicious intent.
3. Lack of Transparency and Due Process: The removal of an earned in-game achievement should follow a fair and transparent process, including an investigation and an opportunity for the player to respond. However, I was not given any explanation or chance to present my case before this decision was made.

Given these points, I respectfully request a review of my case and the reinstatement of my honor ribbon. I hope for a fair and objective assessment in accordance with the game’s policies.

Best regards,

loggocorap22

Dear [Game Support/Administrator],

I have been an active player in [Game Name] for a long time, always trying to follow the rules and maintain fair play. However, I recently discovered that my ribbon of honor was removed due to an apparently game-related issue.

I would like to officially address this issue, as the removal was done without any prior warning or explanation, raising concerns about fairness and player rights. My views are as follows:

Game System Flaw : If there is an existing flaw or vulnerability in the game, it is the responsibility of the developers to identify and fix it. A system error does not mean that players are intentionally breaking any rules.

No Intentional Abuse : At no point did I use third-party software or intentionally exploit any game mechanics to gain an unfair advantage. All actions taken were entirely within the natural mechanics of the game without malicious intent

Lack of Transparency and Due Process : The removal of an earned in-game achievement should follow a fair and transparent process, including an investigation and an opportunity for the player to respond. However, I was not given any explanation or a chance to present my case before this decision was made.

Given these points, I respectfully request that my case be reviewed and my ribbon of honor be returned. I hope for a fair and objective evaluation in accordance with the game's policies.

Sincerely yours,

Lannnnnnnnnn

Dear [Game Support/Administrator],

I have been an active player in [Game Name] for a long time, always striving to follow the rules and maintain fair play. However, I recently discovered that my honor ribbon was removed due to what appears to be a game-related issue.

I would like to formally address this matter, as the removal was done without any prior warning or explanation, raising concerns about fairness and player rights. My points are as follows:

1. Game System Flaw: If there is an existing flaw or exploit in the game, it is the responsibility of the developers to identify and fix it. A system error does not necessarily mean that players intentionally violated any rules.
2. No Intentional Misuse: At no point did I use third-party software or intentionally exploit any game mechanics to gain an unfair advantage. Any actions taken were entirely within the game’s natural mechanics, without malicious intent.
3. Lack of Transparency and Due Process: The removal of an earned in-game achievement should follow a fair and transparent process, including an investigation and an opportunity for the player to respond. However, I was not given any explanation or chance to present my case before this decision was made.

Given these points, I respectfully request a review of my case and the reinstatement of my honor ribbon. I hope for a fair and objective assessment in accordance with the game’s policies.

Best regards,

1nferno666

SUBJECT: Defense Regarding the Unjust Removal of My Honor Ribbon

Dear [Game Support/Administrator],

I have been an active player in [Game Name] for a long time, always striving to follow the rules and maintain fair play. However, I recently discovered that my honor ribbon was removed due to what appears to be a game-related issue.

I would like to formally address this matter, as the removal was done without any prior warning or explanation, raising concerns about fairness and player rights. My points are as follows:

Game System Flaw: If there is an existing flaw or exploit in the game, it is the responsibility of the developers to identify and fix it. A system error does not necessarily mean that players intentionally violated any rules.

No Intentional Misuse: At no point did I use third-party software or intentionally exploit any game mechanics to gain an unfair advantage. Any actions taken were entirely within the game’s natural mechanics, without malicious intent.

Lack of Transparency and Due Process: The removal of an earned in-game achievement should follow a fair and transparent process, including an investigation and an opportunity for the player to respond. However, I was not given any explanation or chance to present my case before this decision was made.

Given these points, I respectfully request a review of my case and the reinstatement of my honor ribbon. I hope for a fair and objective assessment in accordance with the game’s policies.

Best regards,

Tofeni

Really?
I sent ticket and they replay copy/paste message? lol

this is the answer I got.


Hello,

Thank you for contacting Z8Games Support Center.

Please note that unfortunately, your account was determined to have gained CF Event Pass EXP and Rewards due to purposeful abuse of the recent CF Event Pass Exploit. At this time, all accounts determined to have purposely abused this bug have had their Rewards removed, and extreme abusers have been given a temporary ban on the account in accordance with the severity of their actions. We understand that these penalties may seem harsh in some cases, but they are necessary to ensure that the game rules are being followed.

We thank you for your understanding, and we apologize for any inconvenience this may have caused you.

Regards,

[GM]Kanadian
For the latest updates, check out our social media!

Z8Games Terms of Use
Privacy Policy

kuzeyyyyyy

I am writing this hoping that GM will not take it into consideration. Did you bring this exploit to the battle pass to help someone?Why did you ban the game instead of rolling back? The vulnerability that you covered up by saying it was a time update vulnerability was shut down by your software developers, moderators or you as soon as we learned about the situation.Why didn't you close it? There are tw and Amy desk apps that will help you with this.3. Why did you return honor to some people even though the moderators did it? 4. Finally, instead of a long explanation to please someone, write "Friends, the game will be brought back to 2 or 3 days ago However, although there was no such error on March 6, the perma items that appeared were also gone. in 90lw " and the tasks you have done will be taken and you will be able to play the game for the rest of your life.The coins you spend are calculated according to the weekly earning rate. Why was the explanation that it would be refunded not given? Also, why did they withdraw the items that were dropped to 90 lw accounts 2 days ago, which was reported as a bug or game error?We also said that we will give 30 gold coins by writing between March 1 and 11. Why didn't you warn the developers and wait for a response from the sleeping moderators? On which day was the pass or zp spent on the day the bug or error occurred?Is it right to blame your own company's mistakes on game users?And finally, this performance you made We are waiting for you to ban the cheating friends, GMs, moderators and players who use this cheat (xhook etc.) and players who use macros (blody, Logitech, razer). Let's see how impartial you are You can see what I last wrote above by entering the observer and joining any match and opening it with a 20 second delay. Currently using 90% of the game, the remaining 10% is in bots (hmx, zmrank, exp) Or maybe the badge honor is playing in the password room s Let's see how you perform You can say send these from support If there is a day when you don't copy and paste, I will send it.

yaLdzibo

To the Administrators and Management of Crossfire West,

We, the undersigned players and financial supporters of z8games, formally address the severe injustice and potential fraudulent practices committed against the player base following the recent rollback and item deletion. While we acknowledge that a bug was exploited by some players, the resolution implemented by the administration has resulted in unlawful financial losses for a vast number of paying customers.

Violation of Consumer Rights and Potential Fraud

Under North American consumer protection laws, particularly under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), businesses are prohibited from engaging in unfair or deceptive acts that harm consumers. Removing purchased content without refunding players constitutes an unlawful practice. Additionally:

Players purchased Battle Passes and in-game currency (ZP) using real money, expecting access to specific rewards.

The rollback not only removed items obtained through exploitation but also eliminated legitimately acquired permanent items and access to the Battle Pass, which players legally purchased.

Players who made financial transactions for in-game currency have not been refunded, despite their paid content being removed without justification.

These actions can be classified as a breach of contract, deceptive trade practices, and even potential fraud under laws such as:

The Magnuson-Moss Warranty Act, which protects consumers from deceptive warranties and product offerings.

Unfair and Deceptive Acts and Practices (UDAP) statutes, enforced at both federal and state levels.

Common Law Fraud, which occurs when a business induces purchases under false pretenses, only to revoke paid access without just compensation.

Demand for Immediate Resolution

To rectify this situation and avoid further legal repercussions, we demand:

Full restoration of Battle Pass access to all players who purchased it, regardless of the rollback.

Refunds for any removed ZP or Battle Pass purchases to all affected players.

Transparency from the administration regarding how compensation will be handled for legitimate players impacted by the rollback.

Failure to address these demands in a timely manner may lead affected players to take the following actions:

Filing official complaints with the Federal Trade Commission (FTC) for unfair consumer practices.

Initiating chargebacks through financial institutions to recover lost funds due to digital fraud.

Pursuing collective legal action if necessary, for deceptive business practices and the violation of consumer protection laws.

We urge you to take immediate steps to resolve this matter in good faith. The gaming community should not be penalized for the company's failure to address exploits proactively, nor should honest players suffer financial losses due to the negligence of game management.

This message serves as an official grievance from the player base, and we expect a prompt and just response

roma30

Do you think that this is good by giving players a ban for 93 days, knowing that this is a mistake from the game administration, because you have deleted all the weapons that we took after this pug and took the AN94 that we charged, and there are also some prizes. Most players have given you at least a 30-day ban. How can we now get the Islam that we charged the pass for, knowing that this is a mistake from the developers, not from each player. If we do not amend this matter, the game will lose its popularity, and many people because of this matter. I hope that you reconsider this matter, and thank you for your understanding.

[MOD]ShadowRo

My dear fellow gamers, I urge you to read VERY carefully the terms and conditions that you all agreed to when you created a game account >>>  https://www.z8games.com/termsandcondition.html <<<

Years ago, I also strongly believed that players are "customers" from the moment they buy ZP (because other players told me so), I also believed that game accounts belong to the players and they can do whatever they want with the game account = all those "belifes" are wrong !
I'm telling you again : you will have to read those terms and conditions and especially understand them.

In the same terms and conditions: bug exploit is specified as prohibited (regardless of the cause) - and z8 is able to take any kind of action against accounts as it sees fit <- and we all agree with this condition !

I understand your frustration BUT you surely suspected that this bug would not remain like this and the items obtained incorrectly would be deleted ( although you hope that it would not be so and that you maybe would stay with all the items - by little chance ... something like that ), 

Well, some players stopped as soon as they realized that it was not correct ... others dragged on a little longer ... and the extreme cases probably continued 24/24 reaching some hilariously impossible levels.

Consequently, the temporary bans were also appropriate.

If there are cases where a mistake was made -> each wronged player is urged to send a ticket about the missing items that he obtained in a legal way.

P.S. 

When you see an open door to a house filled with goodies (it doesn't matter why it's open) that you can't close and there's no one around, and you have only two choices you can made:

1.  go in and steal

or

2. continue on your way

For those who entered the house and stole: they received punishments according to the amount stolen

End of story - no excuses for those who choose to steal .

dsfsdrf3134

@[MOD]ShadowRo we understand but i hope you also understand that the community is really tired of the injustice and also instead of banning players ban hackers but anyway all GMs and MODs are crazy... i hope at least you look at the number of players who will stop playing your shitty games / the game will die because the admins do a shitty job

dsfsdrf3134

I can't wait to see the game die and see the admins lose their jobs.

ButcherBoy

[MOD]ShadowRo said:

My dear fellow gamers, I urge you to read VERY carefully the terms and conditions that you all agreed to when you created a game account >>>  https://www.z8games.com/termsandcondition.html <<<

Years ago, I also strongly believed that players are "customers" from the moment they buy ZP (because other players told me so), I also believed that game accounts belong to the players and they can do whatever they want with the game account = all those "belifes" are wrong !
I'm telling you again : you will have to read those terms and conditions and especially understand them.

In the same terms and conditions: bug exploit is specified as prohibited (regardless of the cause) - and z8 is able to take any kind of action against accounts as it sees fit <- and we all agree with this condition !

I understand your frustration BUT you surely suspected that this bug would not remain like this and the items obtained incorrectly would be deleted ( although you hope that it would not be so and that you maybe would stay with all the items - by little chance ... something like that ), 

Well, some players stopped as soon as they realized that it was not correct ... others dragged on a little longer ... and the extreme cases probably continued 24/24 reaching some hilariously impossible levels.

Consequently, the temporary bans were also appropriate.

If there are cases where a mistake was made -> each wronged player is urged to send a ticket about the missing items that he obtained in a legal way.

P.S. 

When you see an open door to a house filled with goodies (it doesn't matter why it's open) that you can't close and there's no one around, and you have only two choices you can made:

1.  go in and steal

or

2. continue on your way

For those who entered the house and stole: they received punishments according to the amount stolen

End of story - no excuses for those who choose to steal .

Not everything in those terms and conditions will hold in court if it comes to that if any party affected by this decides to pursue legal action. Just because something is stated in terms and conditions means that it is legally enforceable.
I really hope they get sued for this misconduct this time around as they not only took away items that were obtained by the bug, but also the items that were paid for.

HASSAN_50

I would like to share my candid opinion regarding today's decision to ban certain players who exploited the system.

Has the game administration considered the implications of banning players who financially support the game? It appears that the exploit in question was universally utilized, as the system automatically leveled up the battle pass each time players joined the server.

This decision raises concerns about the game's future. Are you actively jeopardizing its longevity? While I have not enjoyed the game since 2017, it remains the sole content I upload to my channel periodically. Now, due to this situation, I am forced to pause for eight days before resuming uploads.

Your thoughts on this approach?

pudge3222

Faster that Flash. And that sergeant who beaten master parkour map in 3 minutes still not removed from parkour map leaderboard for a half of year. Nice.

kuzeyyyyyy

The guy got up and said z8 policy Oh, even the VIP I got on March 6, 2025 when I was 90 lw and there was no bug. After 2 or 3 days, a bug occurred. Why did all my hard work and earnings go away? And you say that those taken by mistake are gone I even sent a message to support with the date and time.Sleeping GMs, sleeping mods can even solve this situation.There are also mods that caused bugs and their honors were returned. Do you reflect every internal problem like this on the players?any why don't you test it before copy pasting? What are you examining? Your sleep duration? Have you applied 1% of what is here to the players who are in the top 100 with x hook and macro?You know, if you know a lot, do it.Oh no, I can do it, all I have to add is to put an IP ban on the ban system, the game will be even easier than it is now. 

kuzeyyyyyy

By the way, if you know 4 processes, you will know that those who do the task without a quest until March 6 will be 90 lw and will get the boxes. Or I can explain it step by step by writing it down. 

kuzeyyyyyy

And before I forget please look up and decide on other servers, I just looked to see if it works, unfortunately I say that. Anyway, announce the merge date of the Brazilian server.Note, it's funny on other servers too, as you said.If you eat 

[MOD]ShadowRo

Mods are only normal players with only power to moderate forum and discord / no powers in game / no access on support side to see or solve tickets.

GM are z8 employees, BUT are not game devs, updates and issues on game side (as a game bug) are handled by a different team (generic we called devs) / game protection-anticheat is also on a different team.. and so on.

Now in regard with game "Terms of use" ( or Terms and conditions) that we don't want to read, i won't copy paste them here BUT I can briefly summarize some of the important ones:

1. Z8 is the legal owner of all game accounts and can take any action against any game account that violates the respective terms and rules even without any prior notice.

2. The player who created the game account -> is only the "account holder" and has no legal rights over the account, all rights belong to z8 (with everything that this implies), the player has the rights to use the game account according with those terms and undertakes to comply with these terms.

You should also notice that no one get permanet ban ( normally anything that goes beyond 30 days -> becomes a permanent ban ) and for HRS ribbon last announcement on discord was :

"
The system automatically removes the honorable soldier ribbon for this type of ban. We have not decided yet if we will keep it removed, or if we will give it back. We will discuss it internally to the team, and the general community behaviour/attitude may play into this decision. Please conduct yourself accordingly, and we will announce as soon as we have made this decision.
"

crazy_man0

Konu Başlığı : Defense Regarding the Unjust Removal of My Honor Ribbon

Dear [Game Support/Administrator],

I have been an active player in [Game Name] for a long time, always striving to follow the rules and maintain fair play. However, I recently discovered that my honor ribbon was removed due to what appears to be a game-related issue.

I would like to formally address this matter, as the removal was done without any prior warning or explanation, raising concerns about fairness and player rights. My points are as follows:

1. Game System Flaw: If there is an existing flaw or exploit in the game, it is the responsibility of the developers to identify and fix it. A system error does not necessarily mean that players intentionally violated any rules.
2. No Intentional Misuse: At no point did I use third-party software or intentionally exploit any game mechanics to gain an unfair advantage. Any actions taken were entirely within the game’s natural mechanics, without malicious intent.
3. Lack of Transparency and Due Process: The removal of an earned in-game achievement should follow a fair and transparent process, including an investigation and an opportunity for the player to respond. However, I was not given any explanation or chance to present my case before this decision was made.

Given these points, I respectfully request a review of my case and the reinstatement of my honor ribbon. I hope for a fair and objective assessment in accordance with the game’s policies.

Best regards,

kenobine94

[MOD]ShadowRo said:

My dear fellow gamers, I urge you to read VERY carefully the terms and conditions that you all agreed to when you created a game account >>>  https://www.z8games.com/termsandcondition.html <<<

Years ago, I also strongly believed that players are "customers" from the moment they buy ZP (because other players told me so), I also believed that game accounts belong to the players and they can do whatever they want with the game account = all those "belifes" are wrong !
I'm telling you again : you will have to read those terms and conditions and especially understand them.

In the same terms and conditions: bug exploit is specified as prohibited (regardless of the cause) - and z8 is able to take any kind of action against accounts as it sees fit <- and we all agree with this condition !

I understand your frustration BUT you surely suspected that this bug would not remain like this and the items obtained incorrectly would be deleted ( although you hope that it would not be so and that you maybe would stay with all the items - by little chance ... something like that ), 

Well, some players stopped as soon as they realized that it was not correct ... others dragged on a little longer ... and the extreme cases probably continued 24/24 reaching some hilariously impossible levels.

Consequently, the temporary bans were also appropriate.

If there are cases where a mistake was made -> each wronged player is urged to send a ticket about the missing items that he obtained in a legal way.

P.S. 

When you see an open door to a house filled with goodies (it doesn't matter why it's open) that you can't close and there's no one around, and you have only two choices you can made:

1.  go in and steal

or

2. continue on your way

For those who entered the house and stole: they received punishments according to the amount stolen

End of story - no excuses for those who choose to steal .

AGAIN, the thing is, I paid 80$ to get 150'000ZP + 50'000ZP on my own to buy 200'000ZP worth of 100+10 gold token THAT I CANNOT SPEND BECAUSE I WAS BANNED! It's unlawful enrichment!

Also, we know you GM good enough that tickets sent are worthless because we get replied with copy paste standard answers instead of any of the GM actually READING the whole message that is inside the ticket.

ljjghkhjgj

palles  open acount 

ljjghkhjgj

These errors in the game are caused by the developers, not the players. Currently, all the players have been banned, and there is a small category in the servers. Do you want the ethics of the game or what? You took all the weapons, including the an94, for which we currently charged a pass. We have endured this game with errors and hacks, and then you banned us from the game. Thank you for this bad treatment. The ban has not been lifted. Within three days, we will delete it permanently.

SuperStyLee

[MOD]ShadowRo said:

My dear fellow gamers, I urge you to read VERY carefully the terms and conditions that you all agreed to when you created a game account >>>  https://www.z8games.com/termsandcondition.html <<<

Years ago, I also strongly believed that players are "customers" from the moment they buy ZP (because other players told me so), I also believed that game accounts belong to the players and they can do whatever they want with the game account = all those "belifes" are wrong !
I'm telling you again : you will have to read those terms and conditions and especially understand them.

In the same terms and conditions: bug exploit is specified as prohibited (regardless of the cause) - and z8 is able to take any kind of action against accounts as it sees fit <- and we all agree with this condition !

I understand your frustration BUT you surely suspected that this bug would not remain like this and the items obtained incorrectly would be deleted ( although you hope that it would not be so and that you maybe would stay with all the items - by little chance ... something like that ), 

Well, some players stopped as soon as they realized that it was not correct ... others dragged on a little longer ... and the extreme cases probably continued 24/24 reaching some hilariously impossible levels.

Consequently, the temporary bans were also appropriate.

If there are cases where a mistake was made -> each wronged player is urged to send a ticket about the missing items that he obtained in a legal way.

P.S. 

When you see an open door to a house filled with goodies (it doesn't matter why it's open) that you can't close and there's no one around, and you have only two choices you can made:

1.  go in and steal

or

2. continue on your way

For those who entered the house and stole: they received punishments according to the amount stolen

End of story - no excuses for those who choose to steal .

hey!! your neighbor's door is open. door door door neighbor! Close your door!!

NEIGHBOR: I KNOW I'VE LEFT I KNOW THEY'LL INVEST SOME MONEY AND START TO TAKE THINGS OUT OF THE HOUSE THEN I'LL CLOSE THE DOOR AND BUY THE THINGS BACK WITH THEIR MONEY

TR_DeViL_TR

Appeal Against Unfair Punishment Due to Time Zone Discrepancy in and Request for Restoration of Honor Badge

Dear [Oyun Yöneticisi/Destek Ekibi],

My account was temporarily suspended and my honor badge was revoked on the grounds that I gained an in-game advantage due to a time zone discrepancy. I strongly object to this decision and request the immediate restoration of my honor badge.

Detailed Explanation of the Incident:

The discrepancy between the Canadian time zone and the time zones in Turkey and other countries caused a system-generated loophole, allowing players to gain certain in-game advantages during a specific time frame. This loophole is entirely due to the game's own technical infrastructure and does not involve any intentional manipulation by the players. I, along with other players, used this loophole unintentionally, as a natural consequence of the game's mechanics, not with the intent to disrupt fair gameplay or exploit it maliciously.

Grounds for Appeal:

System-Generated Technical Error: The loophole in question originates entirely from the game's own system and is beyond the control of the players. Players' utilization of this technical error cannot be considered intentional cheating or a violation of rules. This situation implies punishing innocent players affected by the consequences of a technical malfunction.

Unfair and Disproportionate Punishment: Punishing players for a technical error caused by the game's system is neither fair nor proportional. This situation means placing the responsibility for a problem caused by the game's own errors on the players.

Unjust Revocation of Honor Badge: My honor badge is a testament to my in-game achievements, positive conduct, and contributions to the game community. Its revocation has unfairly tarnished my reputation and diminished my in-game motivation.

Breach of Contract and Ambiguity: There is no clear and explicit provision in the game's terms of service and policies that warrants such severe punishment for players who benefit from technical errors caused by the game's system. This situation indicates the ambiguity and inconsistency of the game's own rules.

Requests:

I request the immediate reinstatement of my account and the removal of the temporary suspension.

I request the immediate restoration of my honor badge.

I request the immediate rectification of the technical error resulting from the time zone discrepancy and the implementation of necessary technical measures to prevent similar issues in the future.

I request that this incident be considered an opportunity to review the game's technical infrastructure and rules, and that necessary steps be taken to protect players' rights.

I respectfully request that this appeal be considered immediately and that my demands stated above be met.

Sincerely,

Khlyen

Why players who was lvl 90 or less before the 09-03-2025 technical system eror (that staff calls bug abuse/exploit) - got their rewards from so called "illicitly" reaching lvl 100 deleted ? - rewards like AN94 Shark Tooth - that is from lvl 100 premium. When the players did misions after the 09-03-2025 day and reached lvl 100+ legit way? 

Why wont you bring those rewards from 90 or less to 100 lvl back even after ticket has been written about it? with clear proofs of legit lvling up to 100+ lvls? 

Talking about the basic lvl100 rewards/default rewards battlepass rewards not being re-claimable. I do not mean the gold coin shop rewards. People spent zp, so even if they abused technical system eror, they should be at least able to get the basic rewards tiers from their (after rollback) lvls tier. 

+ also others legit rewards that has been deleted by the rollback that has been finished uncorectly? (not talking about the rewards from 09-03-2025 - those got deleted corectly, but also many legit rewards was deleted with them by mistake). Talking about the gold coin shop now. Me as a player who sucesfuly fulfiled 15x golden coin mission (took x hours weekly) and got even those rewards deleted by the rollback. 

I love this game, but this is too much.

anutka

[MOD]ShadowRo said:

My dear fellow gamers, I urge you to read VERY carefully the terms and conditions that you all agreed to when you created a game account >>>  https://www.z8games.com/termsandcondition.html <<<

Years ago, I also strongly believed that players are "customers" from the moment they buy ZP (because other players told me so), I also believed that game accounts belong to the players and they can do whatever they want with the game account = all those "belifes" are wrong !
I'm telling you again : you will have to read those terms and conditions and especially understand them.

In the same terms and conditions: bug exploit is specified as prohibited (regardless of the cause) - and z8 is able to take any kind of action against accounts as it sees fit <- and we all agree with this condition !

I understand your frustration BUT you surely suspected that this bug would not remain like this and the items obtained incorrectly would be deleted ( although you hope that it would not be so and that you maybe would stay with all the items - by little chance ... something like that ), 

Well, some players stopped as soon as they realized that it was not correct ... others dragged on a little longer ... and the extreme cases probably continued 24/24 reaching some hilariously impossible levels.

Consequently, the temporary bans were also appropriate.

If there are cases where a mistake was made -> each wronged player is urged to send a ticket about the missing items that he obtained in a legal way.

P.S. 

When you see an open door to a house filled with goodies (it doesn't matter why it's open) that you can't close and there's no one around, and you have only two choices you can made:

1.  go in and steal

or

2. continue on your way

For those who entered the house and stole: they received punishments according to the amount stolen

End of story - no excuses for those who choose to steal .

Yes, but only if a neighbor takes away what you consider "looted" (besides, he also grabs what the "culprit" had in his pockets) and puts the culprit in the basement for up to 93 days - this is an illegal restriction of freedom, which should also be punished.

If you are so fond of drawing analogies and hinting at the illegal enrichment of players, then here is another example for you. If you come to the bank and an employee mistakenly gives you $10,000 instead of $1,000, then noticing your mistake, the bank will first negotiate with you peacefully and offer to refund the erroneous amount. Even if you noticed the mistake on time and took the money, thinking that no one would notice anything. Because this is primarily a mistake of the banking system. At the same time, no one will block your accounts - no one has the right to do this without an objective and impartial court.

Here you openly call everyone who took advantage of the game bug, almost scammers, dishonest players, banning everyone who purchased a Pass. I bought it with my own money, thereby sponsoring a game in which the players put their hearts.

You admit that it's your fault too, but tell me, what punishment was inflicted on the person who made a mistake in the game code? After all, without this error, there would be no bug, and, as a result, there would be no punishment for other players. I guess there's nothing.

If the company does not admit that this is primarily its mistake and does not find any compromise, it will lose its share of solvent players, and sooner or later it will have to admit that not all of its mistakes should be blamed on the "abused" players.

Separately, I would like to draw attention to the moderators in DS, who openly urge those who have been banned to "stop whining" and give a mute to everyone who comes to discuss this topic and speak out against the company's policy.

KristianO481

What about the players who purchased items through the bug? Is there a way to compensate them for their losses or find a fair solution to the situation?

Tyqkiqqy

I ask you to review this decision by remove ban return the honorable soldier and give the players at least the original prizes.