CF Event Pass Exploit Issue Resolved – Actions Taken & Compensation
Comments
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To the Administrators and Management of Crossfire West,
We, the undersigned players and financial supporters of z8games, formally address the severe injustice and potential fraudulent practices committed against the player base following the recent rollback and item deletion. While we acknowledge that a bug was exploited by some players, the resolution implemented by the administration has resulted in unlawful financial losses for a vast number of paying customers.
Violation of Consumer Rights and Potential Fraud
Under North American consumer protection laws, particularly under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), businesses are prohibited from engaging in unfair or deceptive acts that harm consumers. Removing purchased content without refunding players constitutes an unlawful practice. Additionally:
Players purchased Battle Passes and in-game currency (ZP) using real money, expecting access to specific rewards.
The rollback not only removed items obtained through exploitation but also eliminated legitimately acquired permanent items and access to the Battle Pass, which players legally purchased.
Players who made financial transactions for in-game currency have not been refunded, despite their paid content being removed without justification.
These actions can be classified as a breach of contract, deceptive trade practices, and even potential fraud under laws such as:
The Magnuson-Moss Warranty Act, which protects consumers from deceptive warranties and product offerings.
Unfair and Deceptive Acts and Practices (UDAP) statutes, enforced at both federal and state levels.
Common Law Fraud, which occurs when a business induces purchases under false pretenses, only to revoke paid access without just compensation.
Demand for Immediate Resolution
To rectify this situation and avoid further legal repercussions, we demand:
Full restoration of Battle Pass access to all players who purchased it, regardless of the rollback.
Refunds for any removed ZP or Battle Pass purchases to all affected players.
Transparency from the administration regarding how compensation will be handled for legitimate players impacted by the rollback.
Failure to address these demands in a timely manner may lead affected players to take the following actions:
Filing official complaints with the Federal Trade Commission (FTC) for unfair consumer practices.
Initiating chargebacks through financial institutions to recover lost funds due to digital fraud.
Pursuing collective legal action if necessary, for deceptive business practices and the violation of consumer protection laws.
We urge you to take immediate steps to resolve this matter in good faith. The gaming community should not be penalized for the company's failure to address exploits proactively, nor should honest players suffer financial losses due to the negligence of game management.
This message serves as an official grievance from the player base, and we expect a prompt and just response.
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I strongly agree that they are stealing our money this way.Rau1907 said:To the Administrators and Management of Crossfire West,
We, the undersigned players and financial supporters of z8games, formally address the severe injustice and potential fraudulent practices committed against the player base following the recent rollback and item deletion. While we acknowledge that a bug was exploited by some players, the resolution implemented by the administration has resulted in unlawful financial losses for a vast number of paying customers.
Violation of Consumer Rights and Potential Fraud
Under North American consumer protection laws, particularly under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), businesses are prohibited from engaging in unfair or deceptive acts that harm consumers. Removing purchased content without refunding players constitutes an unlawful practice. Additionally:
Players purchased Battle Passes and in-game currency (ZP) using real money, expecting access to specific rewards.
The rollback not only removed items obtained through exploitation but also eliminated legitimately acquired permanent items and access to the Battle Pass, which players legally purchased.
Players who made financial transactions for in-game currency have not been refunded, despite their paid content being removed without justification.
These actions can be classified as a breach of contract, deceptive trade practices, and even potential fraud under laws such as:
The Magnuson-Moss Warranty Act, which protects consumers from deceptive warranties and product offerings.
Unfair and Deceptive Acts and Practices (UDAP) statutes, enforced at both federal and state levels.
Common Law Fraud, which occurs when a business induces purchases under false pretenses, only to revoke paid access without just compensation.
Demand for Immediate Resolution
To rectify this situation and avoid further legal repercussions, we demand:
Full restoration of Battle Pass access to all players who purchased it, regardless of the rollback.
Refunds for any removed ZP or Battle Pass purchases to all affected players.
Transparency from the administration regarding how compensation will be handled for legitimate players impacted by the rollback.
Failure to address these demands in a timely manner may lead affected players to take the following actions:
Filing official complaints with the Federal Trade Commission (FTC) for unfair consumer practices.
Initiating chargebacks through financial institutions to recover lost funds due to digital fraud.
Pursuing collective legal action if necessary, for deceptive business practices and the violation of consumer protection laws.
We urge you to take immediate steps to resolve this matter in good faith. The gaming community should not be penalized for the company's failure to address exploits proactively, nor should honest players suffer financial losses due to the negligence of game management.
This message serves as an official grievance from the player base, and we expect a prompt and just response.
-
The responses from the administration has been completely unprofessional and fails to acknowledge the core of the issue. Instead of taking responsibility and actively communicating with the player base, the admins decided to punish the players who, through no fault of their own, took advantage of a game-breaking bug.Let’s be clear players did not create the bug—the bug appeared due to internal issues with the game, issues that were entirely out of the players' control. When such an error occurs, it is only natural for players to engage with the system in the way it allows them. Had the situation been handled professionally by the admin team, they could have issued an announcement or a warning, informing players that the issue was being investigated, and providing clear instructions on how to proceed. But instead, they opted to remove items(which I could say I agree with, but the illegally obtained ones), ban players, and say nothing about the reasoning behind it.Instead of offering transparency or attempting to resolve the issue in a fair and open manner, the administration resorted to punitive measures without providing any proper communication or explanation to the players. Players were left in the dark, only to be punished for engaging with the game mechanics that were available to them. The game’s flaws were not their fault, and yet they were treated as criminals.This lack of professionalism is truly disappointing. Rather than acknowledging their own failure to prevent the bug and to communicate with the player base, the administration has decided to take an authoritarian approach, banning players without warning and wiping out content they rightfully earned. A simple announcement could have saved a lot of frustration and confusion, yet the administration chose silence and punishment.What’s more frustrating is that after all of these actions, the administration made a post stating, "Look, we did this, this, and this," as if their actions were justified. The reality is, the admin team has failed to consider the players’ perspective. They simply reacted to the environment created by the game, which was out of their control. The players are not the ones to blame here, yet they have been treated as if they were.The administration needs to understand that, as players, they should be working with us, not against us. Communication, transparency, and a willingness to resolve issues fairly and professionally are the key to maintaining a healthy community. Instead, the admin team has done the opposite—creating more confusion, frustration, and resentment among the very players who support the game.It’s important for the administration to recognize that they are in charge of maintaining a fair and enjoyable environment, and when issues like this arise, they must handle them with care and professionalism. Players are not the enemy here. It’s time for the administration to acknowledge their own mistakes and take responsibility, instead of continuing to blame the players for simply playing the game.
@[GM]KanadianNo offense intended, but I would urge you to consider the difference between real life and a game (using the ATM example). This is not a situation where we are trading items or selling in-game goods, everything remains on the player’s account. Unless, of course, you plan on introducing a trading system in the future, but still, this wasn’t the right time for what could be described as a 'soap opera' situation.The items that were removed obtained by players they were earned through effort, often with luck and persistence, by completing the necessary tasks and missions to level up. To remove these items, especially when they were gained in good faith, is unfair and unjust. As for the illegal ones nobody cares.As for the bans, why were players punished for taking part in something that was a result of a bug, and not their own fault? I’m sure you know best, but it feels like the first mistake for hundreds of players is being treated as if it’s the worst offense. This situation could have been handled better with clearer communication and transparency from the administration.
"I wish you a good day." -
These errors in the game are caused by the developers, not the players. Currently,all the players have been banned, and there is a small category in the servers.Do you want the ethics of the game or what? You took all the weapons, including the an94,for which we currently charged a pass. We have endured this game with errors and hacks,and then you banned us from the game.Thank you for this bad treatment.The ban has not been lifted. Within three days, we will delete it permanently.
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I have no objection to the ban, but all that matters is that when I get banned for the first time in 10 years in the game, I retained the Noble Soldier Ribbon. Meanwhile, many took advantage of some errors for their own benefit and were banned, yet the ribbon was not taken. I kindly ask that you restore this ribbon only. Thank you for your understanding. 🤝
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Subject: A Final Appeal from the Egyptian CommunityDear Crossfire Staff,We, the Egyptian community, are deeply frustrated with the current state of the game. We feel that excessive charges have been imposed on us, and the game's fundamental issues have been largely ignored. We have witnessed that hackers continue to roam free while the necessary bans have not been enforced. Many bugs and crashes remain unresolved, and server issues persist without any clear solutions.It has become evident that the focus seems to be solely on profit, while the player experience continues to deteriorate. This lack of action from the staff is disheartening, and we feel unheard.We present this as our final request: unban all affected players, address the in-game issues, and restore fairness to the game. If this is not done, we will be forced to permanently delete the game, and we will spread the message until others follow suit.We hope this message is taken seriously, and the necessary changes are made.Sincerely,The Egyptian Community#CrossfireDown#CrossfireStaffFail#FixCrossfire
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Subject: A Final Appeal from the Egyptian CommunityDear Crossfire Staff,We, the Egyptian community, are deeply frustrated with the current state of the game. We feel that excessive charges have been imposed on us, and the game's fundamental issues have been largely ignored. We have witnessed that hackers continue to roam free while the necessary bans have not been enforced. Many bugs and crashes remain unresolved, and server issues persist without any clear solutions.It has become evident that the focus seems to be solely on profit, while the player experience continues to deteriorate. This lack of action from the staff is disheartening, and we feel unheard.We present this as our final request: unban all affected players, address the in-game issues, and restore fairness to the game. If this is not done, we will be forced to permanently delete the game, and we will spread the message until others follow suit.We hope this message is taken seriously, and the necessary changes are made.Sincerely,The Egyptian Community#CrossfireDown#CrossfireStaffFail#FixCrossfire
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Hello Z8 team,I have no objection to the ban, but all that matters is that when I get banned for the first time in 10 years in the game, I retained the HONORABLE SOLDIER Ribbon. Meanwhile, many took advantage of some errors for their own benefit and were banned, yet the ribbon was not taken. I kindly ask that you restore this ribbon only. Thank you for your understanding.
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To the Administrators and Management of Crossfire West,
We, the undersigned players and financial supporters of z8games, formally address the severe injustice and potential fraudulent practices committed against the player base following the recent rollback and item deletion. While we acknowledge that a bug was exploited by some players, the resolution implemented by the administration has resulted in unlawful financial losses for a vast number of paying customers.
Violation of Consumer Rights and Potential Fraud
Under North American consumer protection laws, particularly under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), businesses are prohibited from engaging in unfair or deceptive acts that harm consumers. Removing purchased content without refunding players constitutes an unlawful practice. Additionally:
Players purchased Battle Passes and in-game currency (ZP) using real money, expecting access to specific rewards.
The rollback not only removed items obtained through exploitation but also eliminated legitimately acquired permanent items and access to the Battle Pass, which players legally purchased.
Players who made financial transactions for in-game currency have not been refunded, despite their paid content being removed without justification.
These actions can be classified as a breach of contract, deceptive trade practices, and even potential fraud under laws such as:
The Magnuson-Moss Warranty Act, which protects consumers from deceptive warranties and product offerings.
Unfair and Deceptive Acts and Practices (UDAP) statutes, enforced at both federal and state levels.
Common Law Fraud, which occurs when a business induces purchases under false pretenses, only to revoke paid access without just compensation.
Demand for Immediate Resolution
To rectify this situation and avoid further legal repercussions, we demand:
Full restoration of Battle Pass access to all players who purchased it, regardless of the rollback.
Refunds for any removed ZP or Battle Pass purchases to all affected players.
Transparency from the administration regarding how compensation will be handled for legitimate players impacted by the rollback.
Failure to address these demands in a timely manner may lead affected players to take the following actions:
Filing official complaints with the Federal Trade Commission (FTC) for unfair consumer practices.
Initiating chargebacks through financial institutions to recover lost funds due to digital fraud.
Pursuing collective legal action if necessary, for deceptive business practices and the violation of consumer protection laws.
We urge you to take immediate steps to resolve this matter in good faith. The gaming community should not be penalized for the company's failure to address exploits proactively, nor should honest players suffer financial losses due to the negligence of game management.
This message serves as an official grievance from the player base, and we expect a prompt and just response.
-
To the Administrators and Management of Crossfire West,
We, the undersigned players and financial supporters of z8games, formally address the severe injustice and potential fraudulent practices committed against the player base following the recent rollback and item deletion. While we acknowledge that a bug was exploited by some players, the resolution implemented by the administration has resulted in unlawful financial losses for a vast number of paying customers.
Violation of Consumer Rights and Potential Fraud
Under North American consumer protection laws, particularly under the Federal Trade Commission Act (15 U.S.C. § 41 et seq.), businesses are prohibited from engaging in unfair or deceptive acts that harm consumers. Removing purchased content without refunding players constitutes an unlawful practice. Additionally:
Players purchased Battle Passes and in-game currency (ZP) using real money, expecting access to specific rewards.
The rollback not only removed items obtained through exploitation but also eliminated legitimately acquired permanent items and access to the Battle Pass, which players legally purchased.
Players who made financial transactions for in-game currency have not been refunded, despite their paid content being removed without justification.
These actions can be classified as a breach of contract, deceptive trade practices, and even potential fraud under laws such as:
The Magnuson-Moss Warranty Act, which protects consumers from deceptive warranties and product offerings.
Unfair and Deceptive Acts and Practices (UDAP) statutes, enforced at both federal and state levels.
Common Law Fraud, which occurs when a business induces purchases under false pretenses, only to revoke paid access without just compensation.
Demand for Immediate Resolution
To rectify this situation and avoid further legal repercussions, we demand:
Full restoration of Battle Pass access to all players who purchased it, regardless of the rollback.
Refunds for any removed ZP or Battle Pass purchases to all affected players.
Transparency from the administration regarding how compensation will be handled for legitimate players impacted by the rollback.
Failure to address these demands in a timely manner may lead affected players to take the following actions:
Filing official complaints with the Federal Trade Commission (FTC) for unfair consumer practices.
Initiating chargebacks through financial institutions to recover lost funds due to digital fraud.
Pursuing collective legal action if necessary, for deceptive business practices and the violation of consumer protection laws.
We urge you to take immediate steps to resolve this matter in good faith. The gaming community should not be penalized for the company's failure to address exploits proactively, nor should honest players suffer financial losses due to the negligence of game management.
This message serves as an official grievance from the player base, and we expect a prompt and just response.
-
Dear company; As of today, I have been banned from the game for 51 days. I accept that I abused the game vulnerability, but the 51-day ban you gave is unfair and unethical. I have been reporting cheaters for 2 months and no action is taken against them, but when it comes to ridiculous things, you deal with them immediately. If you did your job properly, there would be no security vulnerability in the game and I would not have been banned for 51 days without a reason. Please remove my unfair ban.
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Your game is full of problems and this is unacceptable. I personally am trying to retrieve some weapons that have disappeared from my account through support, but once you tell me that the weapons are actually there and another time you tell me that they are not and will not be there again... as if this is a normal thing and whenever I send
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Hamaputanta said:Kind of amazing when people talk about how the problem wasn't the player exploiting a bug massively, but the developer.If you exploit game bugs, you have to expect to be punished for it. A game bug is something that is not intended by the developer.I think the penalties are justified accordingly. Thanks for the support
I didn't know that people could lick so well -
Players did not create the bug—the bug appeared due to internal issues with the game, issues that were entirely out of the players' control. When such an error occurs, it is only natural for players to engage with the system in the way it allows them. Had the situation been handled professionally by the admin team, they could have issued an announcement or a warning, informing players that the issue was being investigated, and providing clear instructions on how to proceed. But instead, they opted to remove items(which I could say I agree with, but the illegally obtained ones), ban players, and say nothing about the reasoning behind it.Instead of offering transparency or attempting to resolve the issue in a fair and open manner, the administration resorted to punitive measures without providing any proper communication or explanation to the players. Players were left in the dark, only to be punished for engaging with the game mechanics that were available to them. The game’s flaws were not their fault, and yet they were treated as criminals.This lack of professionalism is truly disappointing. Rather than acknowledging their own failure to prevent the bug and to communicate with the player base, the administration has decided to take an authoritarian approach, banning players without warning and wiping out content they rightfully earned. A simple announcement could have saved a lot of frustration and confusion, yet the administration chose silence and punishment.What’s more frustrating is that after all of these actions, the administration made a post stating, "Look, we did this, this, and this," as if their actions were justified. The reality is, the admin team has failed to consider the players’ perspective. They simply reacted to the environment created by the game, which was out of their control. The players are not the ones to blame here, yet they have been treated as if they were.The administration needs to understand that, as players, they should be working with us, not against us. Communication, transparency, and a willingness to resolve issues fairly and professionally are the key to maintaining a healthy community. Instead, the admin team has done the opposite—creating more confusion, frustration, and resentment among the very players who support the game.It’s important for the administration to recognize that they are in charge of maintaining a fair and enjoyable environment, and when issues like this arise, they must handle them with care and professionalism. Players are not the enemy here. It’s time for the administration to acknowledge their own mistakes and take responsibility, instead of continuing to blame the players for simply playing the game.
-
Hello Z8 team,I have no objection to the ban, but all that matters is that when I get banned for the first time in 10 years in the game, I retained the HONORABLE SOLDIER Ribbon. Meanwhile, many took advantage of some errors for their own benefit and were banned, yet the ribbon was not taken. I kindly ask that you restore this ribbon only. Thank you for your understanding.
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You took all the weapons, including the an94, for which we currently charged a pass.
Bug cf pass it's a technical issue that is within your jurisdiction, This is not my fault.
In this way, we will miss out events that are currently available, including: AK VIP
You can take weapons from acc,but due to the ban, We can't compensate this event during this period.
This isn't fair ..
Weird that your sistem aloud all the hac*k/macro/cheaters in SD ranked and now you guys treat players like this! Players that invested thousands off dollars in this game just look at the most players you banned for an technical issue.
I ask you to review this decision by remove ban return the honorable soldier and give the players at least the original prizes.
If there is no possibility to get back online in my game to get my honorable soldier and finish anniversary 16 event and get my rewards from pass I already purchased from day 1 I will consider to walk away from this game it is not fair to be treated like this for a technical issues of the game.
Thank you. -
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Let's get together and file a lawsuit against them and demand compensation, guys.kenobine94 said: -
for me it's over I let this shitty game die it's enough to take the players for stupid people in addition during the event you didn't know how to manage a game all the players know it you are useless and stupid good ban to all I hope that many people will leave this game and go to cs2 instead
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Dear management team, I pay hundreds of dollars for this game every month. I am active in many areas such as in-game missions and events for hours every day. Even if I don't enjoy it, I continue to play CF, but these recent events are really not nice. You are alienating the players who make the most money from the game and taking their items back as an extra. As if that wasn't enough, you are taking away our Honorable Soldier medals. The game's servers are empty. I will never play this game unless my Honorable ribbon is returned.
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@[GM]Canadian said:
"I tried to steal candy from the store, and the store told me I can't come back for 30 days. Bad store."
--------------If I'm walking down the street and drop $100, is it my fault because I accidentally dropped it?Or is it the fault of whoever found it and should I go to jail for my mistake? -
You took all the weapons, including the an94, for which we currently charged a pass.
Bug cf pass it's a technical issue that is within your jurisdiction, This is not my fault.
In this way, we will miss out events that are currently available, including: AK VIP
You can take weapons from acc,but due to the ban, We can't compensate this event during this period.
This isn't fair ..
Weird that your sistem aloud all the hac*k/macro/cheaters in SD ranked and now you guys treat players like this! Players that invested thousands off dollars in this game just look at the most players you banned for an technical issue.
I ask you to review this decision by remove ban return the honorable soldier and give the players at least the original prizes.
If there is no possibility to get back online in my game to get my honorable soldier and finish anniversary 16 event and get my rewards from pass I already purchased from day 1 I will consider to walk away from this game it is not fair to be treated like this for a technical issues of the game.
Thank you. -
The mistake you made in the crossfire event pass is a problem related to you. It is not fair to reflect this to us. By doing this, you will lose players. If you will not fix the mistake you made, me and my team will delete the game. We and many people like us have this idea. Our 16th year event was also left in the middle, thank you for directing us to other games.
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