Collection thread - ongoing connection issues after December update
Comments
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[GM]Celestine wrote: »
If this doesn't solve the issue, we would like you to contact you provider, if our game servers get block by your IPS. Your Internet provider technical service can help you check the connection.
IP of server ?
Or should i inquire them about ports,may be they are getting blocked some where b/w my pc - CF servers,ports are allowed through my router,PC's firewall. -
[GM]Celestine wrote: »I'm stating our policy you agreed to when signing up for your Z8 account (http://www.z8games.com/termsandcondition.aspx) - the server team is informed about the login/server issues and they will resolve it.
Í've got a friend that builds up Web pages and websites for customers and he told me that this policy stuff is full of **** xD So tell me when you're done reading it for me pls ... -
as we read and nothing has changed and the problem still persists ... I'm not surprised ... I'll probably wait until noveho patchu..a vobec I have no choice ... hihihi nooooooooooooooo ... thank you for all the players CF FOR YOUR PROFESSIONALISM ... failed to connect to server..hahahaha oommgg
i stopped donating cash to the lost crossfire cause already since more than 6 months .... Not a single fuuckin penny for no mdfuucking thing -
failed to connect to server
error message: failed to connect to server
- location: winnipeg MB CA
- IPS : MTS
- IP address:142.161.160.107
- operation system: (Windows 7)
- channels you cannot connect to: failed to connect to server when login - channels you are able to connect to:failed to connect to server when login -
- error message (screenshot): (EDIT: removed screen with login ID)
- location: (city/state/country): Silver Spring/ Maryland/ United States
- IPS (internet provider): Comcast
- IP address: 69.140.76.236
- operation system: (Windows version): windows 8.1
- channels you cannot connect to: cannot log-in
- channels you are able to connect to: cannot log-in -
MasterSniper wrote: »- error message (screenshot): (EDIT: removed screen with login ID)
- location: (city/state/country): Silver Spring/ Maryland/ United States
- IPS (internet provider): Comcast
- IP address: 69.140.76.236
- operation system: (Windows version): windows 8.1
- channels you cannot connect to: cannot log-in
- channels you are able to connect to: cannot log-in
Thank you for your report, but you don't have to post all those information in the forum. I got your ticket and will report the issue further. -
Update 01/22/2015 12:30 pm EST: Please try again
Please check if the connection issues are solved for you.
Additional, if friends of you had website issues, please ask them to use the pages they had issues with.
Those that still have issues, please update your tickets or send a new ticket to support in case you can't update your ticket and send following information:
- Where do you have connection issues?: (for example server UK4)
- IP address:
- Date since when you have the issue:
Thank you! -
Fixed? I think not. In fact, we've gone backwards.[GM]Celestine wrote: »Please check if the connection issues are solved for you.
Additional, if friends of you had website issues, please ask them to use the pages they had issues with.
Those that still have issues, please update your tickets or send a new ticket to support in case you can't update your ticket and send following information:
- Where do you have connection issues?: (for example server UK4)
- IP address:
- Date since when you have the issue:
Thank you!
For the past two weeks or so I was able to log in again, just that whenever I tried connecting to NA1, I got the MM error. Every other server worked just fine, no issues whatsoever. Now, since your 1/22 "Update/Fix" im back to the 'Failure to log in' screen. Which is almost as bad as the MM error, since playing on NA4 gets you nowhere thanks to zero population on the server. Considering that the game is in decline, and has been for a few years, I dont see why you guys havent dropped a few servers already anyway. But thats a topic for another day, for now, please just fix your broken $#!+ -
I understand your frustration, however I will need your current IP address in a support ticket so the issues for everyone get fixed. Before you update/send tickets, please do a restart of your modem/router and your PC just to make sure that nothing else is interfering with your connection.
Again, thank you for your cooperation an your patience!
PS & Update 01/23/2015: So far I only have 8 reports/updates since yesterday plus the 2 reports here in the forum for players who still have connection issues.
I reported your cases further, so the server team can contact the involved teams to check any blocks/reasons for the issues. I was very happy to see all the messages that confirmed that their issues were fixed as of yesterday afternoon.
However, even if I'm not able to update you guys with any news or answer tickets over the weekend, the teams don't stop working on fixing all issues for everybody. The more players come forward with the issue, the better is the chance that the teams can fix it. -
I got your ticket and will answer you with a few suggestions. Hopefully those will solve the issues.i had the failed to connect to server for a month then u finally fixed it. 1 week later another update and now i can log in to any server but once i press to connect to any channel the screen freezes and doesnt work -
Are the connection issues resolved for you?
Hello all,
It seems that for most of you the connection issues are resolved. Just to make sure we reach everybody, can you those of you who still had issues last week update your tickets with either resolved or not? It would help us to evaluate the current situation and maybe close the issue.
Thank you!
![[GM]Celestine](https://z8games.akamaized.net/cfna/forum/customavatars/nLNYQ0V622ZD2.png)
This discussion has been closed.
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