Disconnect Due to Incorrect Map Info/Hack Tool Detected
It appears that this error is being caused by certain routers forcibly shutting down the connection to the Crossfire servers. Most home routers have a hardware firewall built into them, which is causing these connections to be dropped.
The first solution, although not optimal, is to connect your computer directly to your modem rather than the router. This should resolve the problem.
SERVER1=74.200.6.161
SERVER2=74.200.6.163
Here are links to the support pages of the most common router manufacturers:
Linksys
http://www.linksysbycisco.com/EU/en/support
Netgear
http://kb.netgear.com/app/
Belkin
http://www.belkin.com/support/
If you would like to try and find the router settings for yourself, you can follow these steps to get to the router's setup screen:
- Go to http://www.routerpasswords.com/ and find the default password for your router
- Open a command prompt window
- Enter IPCONFIG and press enter
- Write down both the IP address and Default Gateway
- Open your web browser and browse to the default gatewayfrom the last step
- Example: if the Gateway was 192.168.1.1, enter http://192.168.1.1
Enter the username and password and you will be presented with the router's configuration page. Look for security and/or firewall options. If trying to move the computer to the DMZ, use the IP address that was listed when you did IPCONFIG.
Once the router's firewall is disabled or the computer placed in the DMZ you will want to make sure that the windows firewall is active, as you will no longer be getting firewall protection from the router.
If you need assistance with this issue, feel free to visit us in the Crossfire IRC chat. The link is in my signature. If I am online and available I would be happy to walk you through the process of configuring your router.
[UPDATE 5/30/2010]
Earlier today I assisted someone on IRC that has been experiencing this error. Upon checking out his router settings, I noticed that the firewall was set by default to a very strict blocking mode. One I added the Crossfire ports of 13008 and 16666 to his firewall exceptions he was able to play without error.
I urge everyone who is experiencing this problem to familiarize yourself with firewall settings, especially router firewalls. There are far too many different models of routers for me to make a specific guide. As always, if you see me in the IRC chat I can assist you with this in realtime.
[Update 7/27/2010]
I just finished working with someone on IRC that was experiencing these disconnects, but had no router. When he disabled the windows firewall he was able to play without disconnects. I currently have him testing some port exceptions with the firewall. If this works, then I am confident that simply forward ports 10009, 13008 and 16666 (TCP/UDP) will resolve the problem. Upon confirmation of the fix I will post a guide on how to alter windows firewall port settings.
The first solution, although not optimal, is to connect your computer directly to your modem rather than the router. This should resolve the problem.
The second solution is a little more detailed. Consult your router's documentation on how to either disable the router's firewall, or place your computer in the demilitarized zone (DMZ). Unfortunately because of the sheer number of different routers I am unable to provide a how-to here on the forum. If you are not using a router, be sure to allow all traffic from the the following IP addresses:[UPDATE]
It seems that some users who are experiencing this error have Universal Plug and Play disabled on their routers. Consult your router's documentation on how to enable uPNP, or follow the instructions below to get to your router's setup page and look for the option yourself. This fix is much better and more secure than the DMZ fix.
SERVER1=74.200.6.161
SERVER2=74.200.6.163
Here are links to the support pages of the most common router manufacturers:
Linksys
http://www.linksysbycisco.com/EU/en/support
Netgear
http://kb.netgear.com/app/
Belkin
http://www.belkin.com/support/
If you would like to try and find the router settings for yourself, you can follow these steps to get to the router's setup screen:
- Go to http://www.routerpasswords.com/ and find the default password for your router
- Open a command prompt window
- Enter IPCONFIG and press enter
- Write down both the IP address and Default Gateway
- Open your web browser and browse to the default gatewayfrom the last step
- Example: if the Gateway was 192.168.1.1, enter http://192.168.1.1
Enter the username and password and you will be presented with the router's configuration page. Look for security and/or firewall options. If trying to move the computer to the DMZ, use the IP address that was listed when you did IPCONFIG.
Once the router's firewall is disabled or the computer placed in the DMZ you will want to make sure that the windows firewall is active, as you will no longer be getting firewall protection from the router.
If you need assistance with this issue, feel free to visit us in the Crossfire IRC chat. The link is in my signature. If I am online and available I would be happy to walk you through the process of configuring your router.
[UPDATE 5/30/2010]
Earlier today I assisted someone on IRC that has been experiencing this error. Upon checking out his router settings, I noticed that the firewall was set by default to a very strict blocking mode. One I added the Crossfire ports of 13008 and 16666 to his firewall exceptions he was able to play without error.
I urge everyone who is experiencing this problem to familiarize yourself with firewall settings, especially router firewalls. There are far too many different models of routers for me to make a specific guide. As always, if you see me in the IRC chat I can assist you with this in realtime.
[Update 7/27/2010]
I just finished working with someone on IRC that was experiencing these disconnects, but had no router. When he disabled the windows firewall he was able to play without disconnects. I currently have him testing some port exceptions with the firewall. If this works, then I am confident that simply forward ports 10009, 13008 and 16666 (TCP/UDP) will resolve the problem. Upon confirmation of the fix I will post a guide on how to alter windows firewall port settings.
Comments
-
can u explained it in a easy way taht EVERYBODY understand? cuz we are not as "Pro" like u Mr.So.....what exactly do we have to do..
Unfortunately it isn't that easy. Since all routers are different it's impossible to make a guide that would cover every single one. Like I said earlier, if you use the link in my signature you can get to the Crossfire IRC chat. If I'm around when you join I can help you sort it out. -
Haha I tried to go to the crossfire IRC chat to seek for help.
Guess what? You get banned from the channel.
Anyways does turning off the router firewall/putting comp in DMZ put my comp at risk of anything?
Also, it only happened after this patch...isn't there anything the crossfire tech team can do? I can't just connect to my modem cuz my family uses the internet..and turning off my router's firewall seems too risky. -
boooomhhsss wrote: »I can't just connect to my modem cuz my family uses the internet..and turning off my router's firewall seems too risky.
Why does it seem too risky? Does your family member can't trust each other or wat?masterq1k993 wrote: »ok i did all the things that you said. Still.... disconnect due to incorrect map info.!!!! even i turned off my firewall in my desktop and router
And does it called the modem (firewall)? :P -
-
boooomhhsss wrote: »Haha I tried to go to the crossfire IRC chat to seek for help.
Guess what? You get banned from the channel.
The only reason you would get banned from the channel is if you use the default name that the chat client gives you. You should enter your forum nickname before connecting. -
Why didnt you guys fix this problem? where you are indicating that this problem is from the router but im not getting dc from beta clan servers im only in the pubs(uk alpha charlie sever etc) so it cant be a problem from the router but yes from the servers!Please fix this problem!!!
-
For whatever reason, the clan server does not cause this problem. I can tell you with absolute certainty that it's a router configuration issue and not the game itself. I have updated the original post with information on enabling Universal Plug and Play on your router. You can also refer to this thread:
http://forum.z8games.com/showthread.php?p=807310#post807310
There are two links that will also show how to enable uPNP for the Windows firewall. -
So... i have been playing with the same router, computer and configuration for a year and suddenly (and casually after one of your patches) my configuration is not correct?.
And the solution you provide is configure my router to allow INBOUND connections to my computer to fix a problem in a OUTBOUND connection?.
Do you really think you nailed down the bug?
This discussion has been closed.
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