How to Report A Hacker v. Final
Hello Legit CF Gamers!
This will outline the exact steps to reporting a hacker with our new support system.
To report a hacker please use the web form (right link) from the support page.
[URL]Http://support.z8games.com[/URL]
1. Use the Support System web form ONLY!
Hack reports from now on will be ignored unless they go through the support system. We have people checking them and issuing bans. Repeat reports through forums and support are not something we can handle.
2. The Web Form forces you to enter in information
In order to properly handle these reports and to ensure some level of "double checking", we've made it so you MUST include information.
The information you MUST include are the following:
3. This system allows you to upload files
The system will only accept .cfr files so zips, or avi's or youtube links won't be allowed. No more using Megaupload or other upload websites. You also don't need to rename the files either as our system keeps track of it all.
4. Add Comments if you have them
If you have any additional information that might help us track the hacker in the replay or otherwise please add it. Comments are not mandatory, however any additional information provided is worth providing.
The number one reason we can't handle the amount of hack reports we get are that all reports are in completely different form. Some are very good, some are very poor and some don't even have a replay!
This new form will ensure that when a player comes to us to report a hacker we get the minimum mandatory information in a report that stays consistent. This way we can be more efficient about checking hackers and issuing bans for results that you guys will actually notice!
We all thank you for your patience and now we'll work with this new system to get as many hackers removed from the game as possible.
We also have some further stuff coming soon that will help with the hacking situation. We are aware that hacks are present, and we're working hard to make sure we get rid of as many as possible.
Thanks!
This will outline the exact steps to reporting a hacker with our new support system.
To report a hacker please use the web form (right link) from the support page.
[URL]Http://support.z8games.com[/URL]
1. Use the Support System web form ONLY!
Hack reports from now on will be ignored unless they go through the support system. We have people checking them and issuing bans. Repeat reports through forums and support are not something we can handle.
2. The Web Form forces you to enter in information
In order to properly handle these reports and to ensure some level of "double checking", we've made it so you MUST include information.
The information you MUST include are the following:
- The IGN (in game name) of the hacker.
- The Hacking Type.
- Replay File itself.
3. This system allows you to upload files
The system will only accept .cfr files so zips, or avi's or youtube links won't be allowed. No more using Megaupload or other upload websites. You also don't need to rename the files either as our system keeps track of it all.
4. Add Comments if you have them
If you have any additional information that might help us track the hacker in the replay or otherwise please add it. Comments are not mandatory, however any additional information provided is worth providing.
The number one reason we can't handle the amount of hack reports we get are that all reports are in completely different form. Some are very good, some are very poor and some don't even have a replay!
This new form will ensure that when a player comes to us to report a hacker we get the minimum mandatory information in a report that stays consistent. This way we can be more efficient about checking hackers and issuing bans for results that you guys will actually notice!
We all thank you for your patience and now we'll work with this new system to get as many hackers removed from the game as possible.
We also have some further stuff coming soon that will help with the hacking situation. We are aware that hacks are present, and we're working hard to make sure we get rid of as many as possible.
Thanks!
Comments
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Thank GOD...a uniform application. Its been a while in the making. Good job.[GM]Saidin wrote: »Hello Legit CF Gamers!
This will outline the exact steps to reporting a hacker with our new support system.
To report a hacker please use the web form (right link) from the support page.
http://support.z8games.com
..."Remainder Removed"
However, one thing is still missing. The removal of special Characters from your IGN, ie. [EMAIL="!@#$%^&*()_+-={}[]:";'"]!@#$%^&*()_+-={}[]:";'[/EMAIL] a majority of these characters are not accepted in Window File Names. If you do use them you will not save the file and there is no prompt that says you cant.
Please remove special Characters or provide an error msg to exclude these from your saved file.
New players are consistantly coming to the forums saying..."I can't find my replay in my folder and I saved it!!!! PLEASE HELP" its time you fixed this old issue. EASY FIX, should take you less then a week to code that into the game.
Core2DuoOC -
I agree with that it will be spammed, etc.[MOD]Giggletron wrote: »It would be abused so much. This seems to be the best solution and reporting system so far
Example:
"Noob gets hs-Presses option-Reports-and Gets banned from report system"
Now i think we shouldn't be getting a ingame report system -.- -
Core2DuoOC1 wrote: »Thank GOD...a uniform application. Its been a while in the making. Good job.
However, one thing is still missing. The removal of special Characters from your IGN, ie. !@#$%^&*()_+-={}[]:";' a majority of these characters are not accepted in Window File Names. If you do use them you will not save the file and there is no prompt that says you cant.
Please remove special Characters or provide an error msg to exclude these from your saved file.
New players are consistantly coming to the forums saying..."I can't find my replay in my folder and I saved it!!!! PLEASE HELP" its time you fixed this old issue. EASY FIX, should take you less then a week to code that into the game.
Core2DuoOC
We're definitely aware of this problem.
For the new system it's not mandatory to name the file any more. Since our system now keeps permanent record of where the replay is in relation to the hacker being reported.
But yes, the problem from within game should be addressed. We will pass this along to the appropriate people to see if we can get this change implemented at some point in a future update. -
To also address any concerns for an In-Game system.
The in-game system will only ever be implemented if it is an efficient way of finding real hackers.
Any other system that doesn't include the proper information won't be used. It's useless and can be abused (as per discussion above).
This system should be plenty fine for players to come to use a uniform report system so we can properly check and get to the banning. After all that's what it's all about! -
Ya I just recently reported a hacker using the web forum. What happens if he changes his name before you can ban him? This particular hacker reported had an original IGN: faab_x[X]x then he changed it the day after i reported him to something stupid: ____Faab[X]. B/c by chance, i met him again in a room hacking after i reported him. That's how i know its same person. However, i dont have a cfr on that day he changed his name just the one i got him before his name was changed. He's proof he hacks, im trying to get him banned b/c he's a repeat offender and he has alot of guns with a butter bar rank.
http://www.youtube.com/watch?v=di5ODL_BI9U -
Wow I saw this several days ago and you just post about it now -__-.
Thank you this is way better than before and easier. I think I will start reporting hack-ers.
But is it only 2 every 24hours as for reg tickets? That would really fail.
There's no limit for hack reporting. -
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[GM]Saidin wrote: »There's no limit for hack reporting.
Thank you this is awesome. Will replay each hack-er and report every sunday.
Off Topic: The patch you said was gonna come soon in UW06 is still not here neither is UW07 -__-. You have too much work for another UW or are you fed up?
![[Andre]](https://z8games.akamaized.net/cfna/forum/customavatars/93/navatar_3936893.gif){kind=avatar}
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