Out of the Frying Pan and into the Fire - Explanations and Apologies

Saidin
Saidin
in Previous Announcements
Attention CrossFire fanatics,

We have heard your passionate cries, but we need to ask for your vigilance for a slight while longer. Please read below for a current status on what is going on, where we are going, why we are going there and what you can expect from the CrossFire service moving forward.

Apology, summary and expectations
We would like to sincerely apologize to our loyal users for the instabilities in the servers today, and in the last recent while. And for the extended maintenance that we have run.

We are very close to sorting everything out from both a server stability point, and also with the new back-end issues with billing and such. We will require still a few more days of rollercoaster riding in order to get through this. Our teams here are working 24 hours a day to sort everything that comes our way and to continually work on issues.

We will have a visual spoiler, major events including lots of EXP and Makeup events for everyone starting next week. We will also be giving away a ton of free stuff and extending days on temporary items.

We are truly sorry for the inconvenience that everything we have been working on have caused. Please do not look at this as being a permanent problem. Things are going to improve and by this time next week everything will be better!


Please read below for an explanation on some specific things.

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Long Server Maintenance and Back-End billing upgrade
What is it?
This week we had an extended maintenance to implement a back-end billing system upgrade.

Why did we do it?
The reason we did this was to better be able to distribute ZP to our customers and fans. We also have better tracking and more functions and abilities to give out ZP and deal with points in general. In short, it's a more efficient system.

What happened?
Our website has over 35 Payment gateways (paypal, karma koin etc) in order to service as many people as possible. This is, to say the least, non standard. Most companies and publishers only have 1-2 which can exclude people and players.

Each of these payment gateways needed to be integrated into our system. Our technical teams worked nearly 24 hours straight to achieve these however this was poorly planned with a game update and compounded server issues which we are seeing now.

What can we expect?
At current the system is now functioning, however there are a few payment gateways that are unavailable, in addition there will be some expected delays when using surveys.

We don't expect many lingering issues with this integration and by this time next week everything should be sorted. If you do experience a delay on a payment or notice that something is unavailable, just give us time to finish the integration and everything will be working correctly soon.

June Game Update
What is it?
The June Update had a huge casual update with the new EMD Lab. In addition to the map there are updates to the Black Market, slaughter tickets and new zombie mode rewards. We will have patch notes coming soon.

Why did we do it?
Because the game gets updated each month with new content! :)

What happened?
Due to poor planning on our end, the new back-end updates were planned at the same time as the game maintenance. The intention was to have a simple extended maintenance, however things started to compound and quickly turn into major problems.

Once the servers are able to go live, we released them so that we can help please the people who were impatiently waiting to play. However we noticed server instabilities which were causing what people think are "bugs". Please note that most of the 'bugs' with the patch are directly related to the server instabilities.

What can we expect?
As a result of the problems from the update, we didn't get a chance to do the fun things we normally do. Patch events, giveaways, patch notes, visual spoiler etc.

This is all still going to be released. Next week we'll have visual spoilers, plus a plan for events and some great things coming.


Server Problems
Server problems are caused by a number of factors. Some of them are easy solutions, some of them are more difficult.

Over the last 3-4 months we have been experiencing some server issues that have been out of our immediate control. What this means is that the servers have been acting poorly, and we have not been able to determine a solution for the problem until recently.

It has taken many weeks of work and communication with a variety of people. We have implemented a lot of stuff on the back end, groundwork by moving databases, servers and other things. And the end result is that we're going to be finishing our long server maintenance sessions next week with the final upgrades to the system which should prevent the unnecessary downtime we have seen in the last 3-4 months.

We would really like to ask that our users trust the work that we're doing behind the scenes. After the last couple extended maintenance's, we are in a position to implement the final checks and improvements. And by this time next week we should be looking at a much improved much more stable service.

Please note that most of the 'bugs' users are experiencing in game are directly related to the server status.

Clan EXP Bug
The bug has been reported, now 3 times, to the developers. In both early cases they delivered to us what they thought would fix the bug. Unfortunately this has not fixed the bug.

We will be removing EXP and GP for players who have abused this bug. We know who the players are who are taking part in this bug, and we will reset those experience levels to prior to this bug being in the game.

This also means removing things like GP items, GP crates, GP guns won from crates, ribbons and more. There are limits, even accidents and if you load up on VIP weapons that the game has, these totals that we are seeing from players abusing this bug are beyond those limits, and will be removed.



Thanks everyone for reading, and their loyalty, we sincerely apologize for the recent issues. We promise that there are amazing things coming for CrossFire this summer and hope that you stay to be involved!
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