A big problem!

SniK10

Hello, I have Windows 10 and I install CrossFire today.
After I play 4-5 minutes the game close.No error , nothing.
I have last drivers, I have all programs and client is fresh.
What can I do ?
Please help !

Abel95

Did you add CrossFire to your exception list on your anti-virus and firewall?

SniK10

abel95 wrote: »

Did you add CrossFire to your exception list on your anti-virus and firewall?

Wow! Thanks for fast reply.
Nope, I have Avast, I try to turn off antivirus but still don't work.Is not on exception list on firewall.
I have no idea... I install Windows last week, all updates for windows is installed...

Abel95

SniK10 wrote: »

Wow! Thanks for fast reply.
Nope, I have Avast, I try to turn off antivirus but still don't work.Is not on exception list on firewall.
I have no idea... I install Windows last week, all updates for windows is installed...

What about the programs which are running in your background while you open CrossFire? Try to close as many programs as you can. Also a screenshot of your process will help!

SniK10

Nothing run, I start windows and next enter in Crossfire
What process?

Abel95

SniK10 wrote: »

Nothing run, I start windows and next enter in Crossfire
What process?

Process as in the programs that you have running in your background. You can have a look by opening up Task Manager.

SniK10

abel95 wrote: »

Process as in the programs that you have running in your background. You can have a look by opening up Task Manager.

Here is the link at image of processes.

http://i.imgur.com/C66CEGY.png
http://i.imgur.com/aBONePk.png

Abel95

SniK10 wrote: »

Here is the link at image of processes.

http://i.imgur.com/C66CEGY.png
http://i.imgur.com/aBONePk.png

The images that you posted only show half of your process....

SniK10

This is from the middle and this is all process.
http://i.imgur.com/Eu8xmvH.png

Abel95

SniK10 wrote: »

This is from the middle and this is all process.
http://i.imgur.com/Eu8xmvH.png

I suggest to close down the following programs:

1) Groove Music.
2) NVIDIA Capture Server
3) Any NVIDIA programs which you don't need at the moment.

Add CrossFire to both Avast anti-virus and Firewall. Run CrossFire as Admin.

SniK10

I close all programs, still don't work.
I added CrossFire to Outbound firewall and it give me XTRAP error "The access to XTRAP patch server is unstable or X-TRAP update wasn't able to run properly.Please,restart the game"

SniK10

TheShadowRo wrote: »

Under windows 10 i run CF client on compatibility mode for windows 7, with administrator rights, and is working fine

Same problem if I run on compatibility for windows 7.

@TheShadowRo: Nu merge nici asa, nu mai stiu ce sa fac.

Abel95

SniK10 wrote: »

I close all programs, still don't work.
I added CrossFire to Outbound firewall and it give me XTRAP error "The access to XTRAP patch server is unstable or X-TRAP update wasn't able to run properly.Please,restart the game"

You should add CrossFire to both your Inbound and outbound in your Firewall exception list.

You could also try opening your ports. Here is the link: http://forum.z8games.com/showthread.php?79815-A-Guide-to-Opening-Ports

SniK10

Still same..
I play 4 minutes, and after that the game closed...

Abel95

SniK10 wrote: »

Still same..I play 4 minutes, and after that the game closed...

The only other solution that I can give you is to re-install a fresh copy of the game. Follow the following steps:

1. Control Panel -> Z8Games -> CrossFire -> Uninstall CrossFire.
2. Open Up My Computer.
3. Delete the CF directory (Program Files/Z8Games/CrossFire/).
4. Delete the CF directory (/Document/CrossFire/) (Make sure you backup any screenshots or replays you may have before doing this).
5. Disable your anti virus.
6. Download the newest client from our downloads site.
7. Install the game from the new download.
8. Add the entire crossfire folder to your antivirus exceptions.
9. Re-enable realtime protection.

Good luck!

SniK10

abel95 wrote: »

The only other solution that I can give you is to re-install a fresh copy of the game. Follow the following steps:

1. Control Panel -> Z8Games -> CrossFire -> Uninstall CrossFire.
2. Open Up My Computer.
3. Delete the CF directory (Program Files/Z8Games/CrossFire/).
4. Delete the CF directory (/Document/CrossFire/) (Make sure you backup any screenshots or replays you may have before doing this).
5. Disable your anti virus.
6. Download the newest client from our downloads site.
7. Install the game from the new download.
8. Add the entire crossfire folder to your antivirus exceptions.
9. Re-enable realtime protection.

Good luck!

I do this right now.
Still same..

Abel95

SniK10 wrote: »

I do this right now.
Still same..

I still believe that it's something to do with one of your background process. I'm sorry but I can no longer help you, your best bet is to either send in a Support ticket or wait for someone else to reply with a possible solution.

Support Link: http://support.z8games.com/us/index.php?/Tickets/Submit

SniK10

abel95 wrote: »

I still believe that it's something to do with one of your background process. I'm sorry but I can no longer help you, your best bet is to either send in a Support ticket or wait for someone else to reply with a possible solution.

Support Link: http://support.z8games.com/us/index.php?/Tickets/Submit

Still talking with person at support, the say same things, firewall, anti virus bla bla...
I'm glad if you can look in my pc while game is runing via TeamViewer or something else..

SniK10

TheShadowRo wrote: »

I will try to assist you on teamviewer if you want - just leave me a pm so we can meet online

I send message.

SniK10

Still not fixed..

SniK10

Reinstall windows and problem resolved!

Abel95

SniK10 wrote: »

Reinstall windows and problem resolved!

Well... I didn't think you had to go all the way into reinstalling Windows just to get the problem solved. Glad it worked though!