Ribbon undelivered, and support did not resolve the issue.

LVR13 · January 2017

On 01/18 my friend decided to give me a gift for me to win the "ZP for all" ribbon, so far so good.
I created an account to send zp to this account, I did the whole procedure right, but due to an error in the system (because have a special caractere on nick-name '?')
Zp fell into another account ... I sent a ticket To the support and soon delivered ZP the correct account, but I did not receive the ribbon.
I sent 2 tickets to the support and got the same "mechanical" response, wait 48 hours if you do not receive the ribbon and send it back again. i sent 2 times and did not resolve it.
I ask you to solve it please, since I need this one to complete 40 and receive "field shovel red dragon". I await solutions!

Account:
http://crossfire.z8games.com/profile/10819272

Abel95 · January 2017

Did you use the prepaid card option?

LVR13 · January 2017

Yes, so much that the account that donated received the ribbon
Donor account:
http://crossfire.z8games.com/profile/24198287

LVR13 · January 2017

But I think to quickly fix the problem the system has delivered the wrong zp.
The support deposited the zp, and the system would not recognize payment by pre-paid card...

Abel95 · January 2017

LVR13 wrote: »

Yes, so much that the account that donated received the ribbon
Donor account:
http://crossfire.z8games.com/profile/24198287

Which payment option did you actually use?

LVR13 · January 2017

He used the prepaid card option, (Rixty pre-paid card)

Abel95 · January 2017

LVR13 wrote: »

He used the prepaid card option, (Rixty pre-paid card)

Hmm... Strange. Why don't you try again?

LVR13 · January 2017

abel95 wrote: »

Hmm... Strange. Why don't you try again?

To go through the same frustration and not have someone to solve ... no thanks.

Ribbon undelivered, and support did not resolve the issue.

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