Free ZP Support Tickets

I often do free offers to get ZP, as do quite a few other people.
Recently, I realized that you could send in support tickets for offers that failed to reward you on completion. I sent in some tickets for some offers, and was sent back a message by two free ZP providers, Sometrics and Peanut Labs. It has been a week since these messages have been sent, and no ZP has been provided. Am I supposed to reply to these messages?

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