Hacking Ticket Responses/Response times

Mastermann

For the longest time, players have wanted to see a faster response time when reporting hackers.
We've asked countless times for some sort of reply or indication that our tickets have actually been looked at.
I think it's finally happened!

I went to look at my hacking reports today, and I've noticed that the last 3 I've sent have all been changed.
The comment has been changed to "Reviewed", and the status has been set as closed.

I looked at the profiles of the suspects and they are now ALL missing their honorable soldiers.




Now 2/3 of these were sent yesterday. And they lost their honorable soldier ribbons (bear in mind one of them was created a couple months ago so couldn't have lost it from the xtrap bug a while back) already. In less than 24 hours.

I'm incredibly happy that we are getting these speedy results, getting replies so we can see that people are actually looking at our tickets, and can see that people are starting to get banned very quickly, so... Thank you.

Hopefully this means we won't be seeing anywhere near as many hackers in the near future, and ranked might just become playable again!

ScarKnight7

Happened the same to me as well. However from the list I've reported only the most recent and less severe hackers lost their ribbon. I don't know if they got perm ban but its a start that they are taking action. It seems that lots of players say they report but don't follow through so the best we can do is keep on reporting. The bigger the quantity of a report to a single player the chances of him/her getting banned quicker also increase.

oSasukeXxX

There are some who don't have honourable but are still playing ranked and cheating they got a good rank too, only way to know is checking their log in activity I guess.

Gm_Hunter

I wish I could say the same��. My reports haven't been reviewed yet. The replays are way too obvious, speed knife, flying, aimbot. These guys are even playing in ranked destroying the game

Mastermann

oSasuke*** wrote: »

There are some who don't have honourable but are still playing ranked and cheating they got a good rank too, only way to know is checking their log in activity I guess.

So far 17+ hours for them... Fingers crossed it keeps going up.

I'm legitimately hoping this is the start of something good, with the way these tickets have been handled.
The reason I mentioned they lost honorable soldier is because one of them was a fairly new account.

I'll admit, with the server issues I haven't been too hopeful when something changes, but these ticket changes have actually got me hoping once again that the hackers are finally being dealt with swiftly and correctly.

GeneralZezo2

They are actually responding faster than before like what happened to me .

[GGamer]

That's some good news. I wish I could say the same though, but hopefully its a start for something good indeed.

iDupree_

All of my reports got looked at. And all HSR removed. Really hope they're banned. Thank you, Z8.

imhmdhk

2 month and no response

[GM]Kanadian

TheShadowRo wrote: »

Well i'm happy for you you are most lucky

My last 29 hack reports have no status yet ...

and last 5 or 6 was sended on last month especially from ranked games

but i begin to write on description the date of report - so i can track more easy when they are reviewed ... Hope wiil be soon

The date helps big time, as does specifying a time when the incident happens. For example: 5:00 - Walks through walls. Etc.

We've always been working on them, but we're paying extra attention since you guys have spoken up so much about it. As mentioned previously this year (and many times since) we are taking a more community-oriented approach lately, which you have probably seen via events, more interaction, etc. We hope you guys are liking the direction we are taking things lately

iDupree_

[GM]Kanadian wrote: »

The date helps big time, as does specifying a time when the incident happens. For example: 5:00 - Walks through walls. Etc.

Always did this, makes it quick for the staff to ban the hacker instead of having to watch the whole replay. Keep up with the bans. One thing I should've done is link their profile in the Comment section, but when you guys close the report, we cannot see our comment anymore. Not sure if a bug or supposed to be like that. Seeing all reports checked gives motivation to report more.

eternalfire2

finally i found this thread as my friend told me about
well, i know it might be weird and funny but
can u make a option to auto save games ? as i always get lagged after game and can't press the save button
10 min ago there was a hacker in TEM i have a SS and i know it will not show the truth tho i'm waiting for my friend to report him
so my question is what will u do about the ranked matches hackers or normal hackers or even the site the get the hack from ? (i know the site)
and last thing hope u take this seriously as it bather a lot of players including me Good luck

thenazgul

the one time i was about to report a well know hacker z8 give me this

Mastermann

thenazgul wrote: »

the one time i was about to report a well know hacker z8 give me this

RIP. Have you tried again since?

thenazgul

master_mann wrote: »

RIP. Have you tried again since?

yes.......

nelson28

I'm glad your reports are being reviewed and actions are being taken against hackers.

In my case, non of my reports have even been reviewed, and most of them still own their HSR even though they are blatant hackers.

So I don't know if I'm being ignored or my reports dont have any meaning to them or something of that kind.

oSasukeXxX

I honestly don't know how this one is still not banned considering he gone viral recently. ( personally I haven't reported this guy but many have)

[GGamer]

I can confirm that my oldest reports finally got closed and some of the recent as well when I checked yesterday evening and today some of them lost their HSR. Good job Z8. I hope this continues, however I won't start reporting again until that specific person who told me about it gets banned.

p4shka

i have some reports with "open" status from 2014.

nickxab1

Just go over with it....you didn't see how they treat us and me ? They banned me (permanent) here some days ago cause i posted something similar.
I accuse players for hacking always they said. Then they unbanned me with the excuse that was mistake lol.
Today my sister found one marshal cheater in 3 games, the same guy, she called me to see and that guy did multikill in the whole game all of them headshots ofc, she said help me to report him and all i said was nah just forget it....they don't care.

CamelSoldier

Any advice to delete my old reports that have been opened for year? Seems those cases won't be closed, seems like they are only taking space or back logging the system?

DOOOODO1234

They need do a patch a new hack is found