Issue changing the e-mail of my account

RIP73

I am trying change the e-mail of my account. In my account options i execute change e-mail option and a message that system has sent a confirmation mail appear. The problem is that i dont receive this mail of confirmation. I have access to my mail and check it. the problem can be that mi e-mail is @live.com, no hotmail.com.

M1600wner

And you are certain you typed it in correctly?

Have you looked in the Spam folder?

RIP73

Don´t need type correctly. E-mail is saved in your database. i type the mail to change, nor the actual. Yes. I have looked in the spam folder.

RIP73

No more help?

[GM]Kanadian

Hey RIP If you're having problems changing your email, you can always try sending us a support ticket over here and we'll try to give you a hand: http://support.z8games.com/crossfire/index.php?/Default/Tickets/Submit/Index

RIP73

I did it yet. I explained the same to support but they though that i cant acces to my account and in the ticket they ask things that i dont remember, like the date of the account, the numbers of a paypal transaction, the last payment to crossfire was more than 2 years ago and paypal only save the last 2 years. And dont remember the secret answer. only three of them can be and i know the answer. I can access to my account. Recently i changed the password. The issue is that i dont receive the confirmation mail. Support closed my ticket and understood an issue that i haven´t. Thanks for the interest. I hope that finally can solve this.

[GM]Kanadian

If you change your email, that would probably solve any confirmation email problems :P As far as things you don't remember, sadly thats what we all usually have to go on Otherwise just any person could say they were you, and take your account!

RIP73

That is the issue. I can´t change my email because system dont send me the confirmation mail or i can´t receive it. It only happens with Z8 games. i receive mails every day so i think the issue is from Z8 games.

[GM]Kanadian

Have you checked both your old email and your new email?

RIP73

Yes, both mails and spam folder too.

RIP73

Finally i found the problem. I don´t know how can be but z8crossfire support was banned in my mail options. It is my faul. Sorry for your time. I have just changed the mail account without issues.