Issue changing the e-mail of my account

RIP73 · November 2015

I am trying change the e-mail of my account. In my account options i execute change e-mail option and a message that system has sent a confirmation mail appear. The problem is that i dont receive this mail of confirmation. I have access to my mail and check it. the problem can be that mi e-mail is @live.com, no hotmail.com.

M1600wner · November 2015

And you are certain you typed it in correctly?

Have you looked in the Spam folder?

RIP73 · November 2015

Don´t need type correctly. E-mail is saved in your database. i type the mail to change, nor the actual. Yes. I have looked in the spam folder.

RIP73 · November 2015

No more help?

[GM]Kanadian · November 2015

Hey RIP

If you're having problems changing your email, you can always try sending us a support ticket over here and we'll try to give you a hand: http://support.z8games.com/crossfire/index.php?/Default/Tickets/Submit/Index

RIP73 · November 2015

I did it yet. I explained the same to support but they though that i cant acces to my account and in the ticket they ask things that i dont remember, like the date of the account, the numbers of a paypal transaction, the last payment to crossfire was more than 2 years ago and paypal only save the last 2 years. And dont remember the secret answer. only three of them can be and i know the answer. I can access to my account. Recently i changed the password. The issue is that i dont receive the confirmation mail. Support closed my ticket and understood an issue that i haven´t. Thanks for the interest. I hope that finally can solve this.

[GM]Kanadian · November 2015

If you change your email, that would probably solve any confirmation email problems :P As far as things you don't remember, sadly thats what we all usually have to go on

Otherwise just any person could say they were you, and take your account!

RIP73 · November 2015

That is the issue. I can´t change my email because system dont send me the confirmation mail or i can´t receive it. It only happens with Z8 games. i receive mails every day so i think the issue is from Z8 games.

[GM]Kanadian · November 2015

Have you checked both your old email and your new email?

RIP73 · November 2015

Yes, both mails and spam folder too.

RIP73 · November 2015

Finally i found the problem. I don´t know how can be but z8crossfire support was banned in my mail options. It is my faul. Sorry for your time. I have just changed the mail account without issues.

Issue changing the e-mail of my account

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