Server Maintenance - Updated Oct 10 7:30pm
Comments
-
[GM]Saidin wrote: »If you have an invalid client version, you likely tried to patch before the game was up, you probably downloaded the invalid version which has caused us to revert and try again to fix this bug.
You will most likely have to redownload the game.
well done -.- -
[GM]Saidin wrote: »If you have an invalid client version, you likely tried to patch before the game was up, you probably downloaded the invalid version which has caused us to revert and try again to fix this bug.
You will most likely have to redownload the game.
now i have to waste another 5 hours or more trying to redownload the game .... thnx z8 game for wasting or time -
-
AhmedSaadany wrote: »now i have to waste another 5 hours or more trying to redownload the game .... thnx z8 game for wasting or time
It was not our intention.
We will work out some events to compensate players for sure. However we're still in panic mode trying to make sure everything else works first.
(one thing at a time)
We are definitely sorry for the troubles this has caused. -
[GM]Saidin wrote: »It was not our intention.
We will work out some events to compensate players for sure. However we're still in panic mode trying to make sure everything else works first.
(one thing at a time)
We are definitely sorry for the troubles this has caused.
okay hope not that events like: "Buy ZP my slaves and ill give u a F*** S*** M4-Adv which actually sucks like hell -
same....................... Re-download................................................... and thats why I hate this game yet I still play.......................................................
ahahha yah i redownloaded ... lol sigh -.- prolly 1 hour more haha -
-
Unfortunately whether we said 20 minutes or 20 hours, it wouldn't stop people from hammering the login button every few seconds to try and get in! No one can be blamed for that.
Here is what happened:
The patch was issued, the patch itself is a fairly simple fix. However upon applying it to the live server (patches get tested on a separate internal server) there was an error with a file.
The file itself was not going through the check process. The classic, "File is Changed" type error. The problem is we cannot spend 5 hours with the servers down to determine what the problem is. We need to go back to how the client file was updated and look at what the problem was from QA to Live.
So we have reverted the patch to the previous version and opened the servers. Everything is fine now until we figure out what the problem is and issue the patch again.
However, those who were hammering the button in between might have downloaded that patch before we opened up the rest of the game (the servers go up so we can test before the login server gets opened for the public). In that time the game probably automatically tried to download the update, but now it's a different version from what has been reverted.
In order to revert your version you have to download the previous version and start fresh.
For those wondering how to prevent the long download times. They can simply keep a version of the game installer on their Hard Drive. The game may need to "patch" but at least the main portion of the files are already contained in that file. -
we can wait~[GM]Saidin wrote: »It was not our intention.
We will work out some events to compensate players for sure. However we're still in panic mode trying to make sure everything else works first.
(one thing at a time)
We are definitely sorry for the troubles this has caused.
I've got fate in you -
[GM]Saidin wrote: »Unfortunately whether we said 20 minutes or 20 hours, it wouldn't stop people from hammering the login button every few seconds to try and get in!
Here is what happened:
The patch was issued, the patch itself is a fairly simple fix. However upon applying it to the live server (patches get tested on a separate internal server) there was an error with a file.
The file itself was not going through the check process. The classic, "File is Changed" type error. The problem is we cannot spend 5 hours with the servers down to determine what the problem is. We need to go back to how the client file was updated and look at what the problem was from QA to Live.
So we have reverted the patch to the previous version and opened the servers. Everything is fine now until we figure out what the problem is and issue the patch again.
However, those who were hammering the button in between might have downloaded that patch before we opened up the rest of the game (the servers go up so we can test before the login server gets opened for the public). In that time the game probably automatically tried to download the update, but now it's a different version from what has been reverted.
In order to revert your version you have to download the previous version and start fresh.
For those wondering how to prevent the long download times. They can simply keep a version of the game installer on their Hard Drive. The game may need to "patch" but at least the main portion of the files are already contained in that file.
But. It is their fault for not waiting patiently for you to announce. -
But. It is their fault for not waiting patiently for you to announce.
While I appreciate your sentiment, it's impossible to blame anyone for something like that!
Also, as mentioned there are a ton of people who don't check the forums. We give the extra details here for you guys to join in discussions on and be a part of. But many people don't have that level of interaction.
They just see the server go down and don't understand we're updating it and then try to connect again and again and again until it comes back up.
Even for fully scheduled maintenance with large content updates where the server is down for 2 hours!
![[LobsterMts]](https://forum.z8games.com/uploads/customavatars/57/navatar_5413357.gif){kind=avatar}
This discussion has been closed.
Categories
- All Categories
- Z8Games
- 1 Z8 Forum Discussion & Suggestions
- 15 Z8Games Announcements
- Rules & Conduct
- 2.5K CrossFire
- 709 CrossFire Announcements
- 712 Previous Announcements
- 2 Previous Patch Notes
- 320 Community
- 12 Modes
- 392 Suggestions
- 16 Clan Discussion and Recruitment
- 73 CF Competitive Forum
- 1 CFCL
- 16 Looking for a Team?
- 522 CrossFire Support
- 7 Suggestion
- 15 CrossFire Guides
- 35 CrossFire Off Topic