Invalid Item Issue - Updated *SOLVED*
Attention Soldiers.
**UPDATE**
We have corrected the issue with "Invalid Items". Players who purchased M4A1 S Patriot crates should now be able to access the game once again.
We are looking in to issues of disappearing crates, or crates that were purchased but did not show up. If you got charged for a crate and did not receive it, that means we have a record of the purchase and will be able to resolve the issue. Please be patient while we sort out who this has affected and get all the crates to their rightful owners.
Secondly, all those who attempted to purchase crates today who received the error message prior to 11pm EST today have received a complementary 7 day M4A1-Adv weapon. This was automatically delivered to your account.
Additionally, we will be allowing people to obtain the exclusive m66 handgun by purchasing M4A1-S Patriot crates all through this weekend. Please stay tuned to our website for these details.
And remember, that for any purchase transactions you can always send a support ticket to http://support.z8games.com and we will sort out what happened.
Thanks for your patience and understanding in this matter.
We are aware that having the M4A1-S Patriot crates either through looking at them at the Black Market, Purchasing Them or Trying to use them all result in critical errors for your account.
YOUR ACCOUNT IS NOT LOST.
It is a database error and we expect to have a fix for it in the immediate future. We are recommending you avoid purchasing this crate at this time.
In the mean time!
Crates may disappear from your account in our attempt to try and get you back playing. If this happens all crates will be returned to you upon fixing of this problem. Please do not panic if crates disappear.
Upon fixing of this problem we will be compensating our users who have endured through this problem. Details of this compensation will come soon.
Lastly, we will look to extend our weekend event as well in light of this problem. More details on that to follow.
**UPDATE**
We have corrected the issue with "Invalid Items". Players who purchased M4A1 S Patriot crates should now be able to access the game once again.
We are looking in to issues of disappearing crates, or crates that were purchased but did not show up. If you got charged for a crate and did not receive it, that means we have a record of the purchase and will be able to resolve the issue. Please be patient while we sort out who this has affected and get all the crates to their rightful owners.
Secondly, all those who attempted to purchase crates today who received the error message prior to 11pm EST today have received a complementary 7 day M4A1-Adv weapon. This was automatically delivered to your account.
Additionally, we will be allowing people to obtain the exclusive m66 handgun by purchasing M4A1-S Patriot crates all through this weekend. Please stay tuned to our website for these details.
And remember, that for any purchase transactions you can always send a support ticket to http://support.z8games.com and we will sort out what happened.
Thanks for your patience and understanding in this matter.
We are aware that having the M4A1-S Patriot crates either through looking at them at the Black Market, Purchasing Them or Trying to use them all result in critical errors for your account.
YOUR ACCOUNT IS NOT LOST.
It is a database error and we expect to have a fix for it in the immediate future. We are recommending you avoid purchasing this crate at this time.
In the mean time!
Crates may disappear from your account in our attempt to try and get you back playing. If this happens all crates will be returned to you upon fixing of this problem. Please do not panic if crates disappear.
Upon fixing of this problem we will be compensating our users who have endured through this problem. Details of this compensation will come soon.
Lastly, we will look to extend our weekend event as well in light of this problem. More details on that to follow.
Comments
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[GM]Saidin wrote: »Attention Soldiers.
We are aware that having the M4A1-S Patriot crates either through looking at them at the Black Market, Purchasing Them or Trying to use them all result in critical errors for your account.
YOUR ACCOUNT IS NOT LOST.
It is a database error and we expect to have a fix for it in the immediate future. We are recommending you avoid purchasing this crate at this time.
In the mean time!
Crates may disappear from your account in our attempt to try and get you back playing. If this happens all crates will be returned to you upon fixing of this problem. Please do not panic if crates disappear.
Upon fixing of this problem we will be compensating our users who have endured through this problem. Details of this compensation will come soon.
Lastly, we will look to extend our weekend event as well in light of this problem. More details on that to follow.
Hooah thx man!
Keeping crossfingers!!! -
Thank god that we are going to get something back. It was patched and I saw, oh, I am 10 coupons away from teh AWM Gold and i bought 20 crates in the hope to get them, then the error happened[GM]Saidin wrote: »Attention Soldiers.
We are aware that having the M4A1-S Patriot crates either through looking at them at the Black Market, Purchasing Them or Trying to use them all result in critical errors for your account.
YOUR ACCOUNT IS NOT LOST.
It is a database error and we expect to have a fix for it in the immediate future. We are recommending you avoid purchasing this crate at this time.
In the mean time!
Crates may disappear from your account in our attempt to try and get you back playing. If this happens all crates will be returned to you upon fixing of this problem. Please do not panic if crates disappear.
Upon fixing of this problem we will be compensating our users who have endured through this problem. Details of this compensation will come soon.
Lastly, we will look to extend our weekend event as well in light of this problem. More details on that to follow.
-
Thank you.[GM]Saidin wrote: »Attention Soldiers.
We are aware that having the M4A1-S Patriot crates either through looking at them at the Black Market, Purchasing Them or Trying to use them all result in critical errors for your account.
YOUR ACCOUNT IS NOT LOST.
It is a database error and we expect to have a fix for it in the immediate future. We are recommending you avoid purchasing this crate at this time.
In the mean time!
Crates may disappear from your account in our attempt to try and get you back playing. If this happens all crates will be returned to you upon fixing of this problem. Please do not panic if crates disappear.
Upon fixing of this problem we will be compensating our users who have endured through this problem. Details of this compensation will come soon.
Lastly, we will look to extend our weekend event as well in light of this problem. More details on that to follow.
Thank you. I just brought them. I brought 100 k zp. I BROUGHT 100K ZP!!! -
[GM]Saidin wrote: »Attention Soldiers.
It is a database error and we expect to have a fix for it in the immediate future. We are recommending you avoid purchasing this crate at this time.
What kind of type of dababase you use?
MSSQL, MySQL, DB2, Oracle?
Don't you have backups?
Do you use specific database jobs (schedule) to make backups?
What kind of error appear in DB?
Can't you restore transaction logs?
Yeah i know so many questions :P -
i hope the next conpensation for those who just purchased will be like :
Attention soilders :
as follow , for those who just experienced the problema due to purchasing the newest crate M4A1 - S PATRIOT, will be conpensating with 1 directly for free , again , we sincerly apologize for the inconvenient caused by the patch , we hope you will have fun for our solutions -
cheer.[gm]saidin wrote: »attention soldiers.
We are aware that having the m4a1-s patriot crates either through looking at them at the black market, purchasing them or trying to use them all result in critical errors for your account.
your account is not lost.
it is a database error and we expect to have a fix for it in the immediate future. We are recommending you avoid purchasing this crate at this time.
in the mean time!
crates may disappear from your account in our attempt to try and get you back playing. If this happens all crates will be returned to you upon fixing of this problem. please do not panic if crates disappear.
Upon fixing of this problem we will be compensating our users who have endured through this problem. Details of this compensation will come soon.
Lastly, we will look to extend our weekend event as well in light of this problem. More details on that to follow.
yay thx gm.
Everyone say yay to make gm s. Happy. -
omg....i just bought Hallowen crates but i havent used it yet...so will i gone too....0mg
Question is..................Did you or Did you not buy M4A1 Patriot Crates? These are the Crates that have been effected. I haven't heard of any Issues with the Other Crates.
IGN: Dark_mirror 
i really want to play cross fire! 
This discussion has been closed.
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