possible that a moderator can contact me that's 5-6 support tickets that I've been doing without res

1. Mod's don't have any powers outside forum and discord, can't check or solve support tickets, only support staff can.
2. If you already send a support ticket -> account administration -> account recovery , then you should wait for an answer , keep in mind support is not online during weekends and other holidays, and tickets are solved in same order as received, see this Q&A : 
https://support.z8games.com/us/index.php?/Knowledgebase/Article/View/267/1/

P.S. On support page -> click "view tickets" -> "view resolved tickets" ( just in case your ticket was answered and closed )
Else if your ticker was a long time ago (as more then two weeks) and remain unanswered you can send a new recovery ticket again.