Support :( so slow
I bough t AK iron beast 2 days ago and I didn't like it and would like to change to the iron beast m4 instead. I know I have one time chance of refund before 24 hours. I sent in a support ticket 6 hours after I bought it the ticket is open but support hasn't reply back in 48 hours will I still be able to refund since it's past 24 hours or as long as ticket is open
Cause support is so slow
Cause support is so slow
Comments
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For any refund tickets, support checks the time the item was bought, and the time the ticket was sent. Response time does not factor into this. As M1600 said, support is only available Mon-Fri 9am-6pm EDT, and Friday was a holiday, so there is likely a large amount of tickets to work through at the moment.
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FrozenPizza[ wrote: »replies are often unrelated or useless compared to the old days.
They shouldn't be unrelated. As for useless, I suppose thats a matter of perspective. Someone who hacked and got banned might find the response "No you cant have your account back" to be useless in a way, for example. -
Here is your replay:Hello,thank you for contact Z8games support center
unfortunately we do not refund items upon user request
we apologize for any inconvenience this may have caused you
Regards,
Z8Games Support
.http://www.z8games.com/termsandcondition.html"
I don't get it & Juicebox replies were so much smooth and helpful .. what happened to support?
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You have to remember this, support is only usefull when they roll in to the office if and when they decide to do some work. as it stands there isn't sufficient proof if they do even read tickets "Auto"bot suspicions lol.I bough t AK iron beast 2 days ago and I didn't like it and would like to change to the iron beast m4 instead. I know I have one time chance of refund before 24 hours. I sent in a support ticket 6 hours after I bought it the ticket is open but support hasn't reply back in 48 hours will I still be able to refund since it's past 24 hours or as long as ticket is open
Cause support is so slow -
adigagever92 wrote: »Here is your replay:
Hello,thank you for contact Z8games support center
unfortunately we do not refund items upon user request
we apologize for any inconvenience this may have caused you
Regards,
Z8Games Support
.http://www.z8games.com/termsandcondition.html"
I don't get it & Juicebox replies were so much smooth and helpful .. what happened to support?
This is a faked response that you wrote. The grammar and capitalization errors wouldn't be accepted in one of our support responses. In the future, please don't try to fake things like this. -
[GM]Kanadian wrote: »This is a faked response that you wrote. The grammar and capitalization errors wouldn't be accepted in one of our support responses. In the future, please don't try to fake things like this.
Lmaooo
Bls free cr8 am pro
Bls am noot Hak y ban?
Bls am soory for use Hak baking account 1 time pls -
Root_Level wrote: »as it stands there isn't sufficient proof if they do even read tickets "Auto"bot suspicions lol.
If support staff were bots, wouldn't it make more sense to have 24 hour support instead of 9-6 EDT? Robots don't need to go home to their families. They could just be here working on tickets 24/7. -
[GM]Kanadian wrote: »This is a faked response that you wrote. The grammar and capitalization errors wouldn't be accepted in one of our support responses. In the future, please don't try to fake things like this.
it was meant to be fake & I made up this response only for illustrate how automatic and unhelpful your replies are (and where did I mention it's was real support respones?)
and there are no any mistakes except "contact" instead "contacting" -
adigagever92 wrote: »it was meant to be fake & I made up this response only for illustrate how automatic and unhelpful your replies are (and where did I mention it's was real support respones?)
and there are no any mistakes except "contact" instead "contacting"
Just because you didn't say it was a real response doesn't mean it's okay to write a fake response from support.. -
People who usually complain about support, must really love to write. Obviously, you'll get a copy & pasted response. And if they can't help you with something, they can't help you with something. Just deal with it.
What do you expect, to send a ticket and ask how to make pancakes, and get a reply explaining on how to do it? No. -
adigagever92 wrote: »it was meant to be fake & I made up this response only for illustrate how automatic and unhelpful your replies are (and where did I mention it's was real support respones?)
and there are no any mistakes except "contact" instead "contacting"
Mainly this part made me believe you were trying to pass it off as real:adigagever92 wrote: »I don't get it & Juicebox replies were so much smooth and helpful .. what happened to support?
If you were admitting you faked it, there would be nothing to get. As for mistakes, I didn't really want to go there but...adigagever92 wrote: »
Hello,thank you for contact Z8games support center <--- For this part, "Hello" should be on a line by itself. The "Thank you for contacting Z8Games Support Center." Should be on a new line, the T for Thank, the S for Support, and the C for Center should all be upper case. Also it should be contacting, not contact. And you missed a period.
unfortunately we do not refund items upon user request <-- The U for Unfortunately would be capitalized, and a comma would usually follow. There would also be a period at the end, and we do have a refund policy in place that users can request if they are within the terms.
we apologize for any inconvenience this may have caused you <- The W for We should be capitalized. Support also has a bit about thanking you for your understanding. Also, missing a period.
Regards, <-- There is an extra line here of empty space between Regards and Z8Games
Z8Games Support
.http://www.z8games.com/termsandcondition.html"<-- The http:// is not added to the end of the ticket responses. Also you have a dot before the http for some reason. That must be where the periods missing from before are hanging out.
So are we quite finished here, or? -
[GM]Kanadian wrote: »Mainly this part made me believe you were trying to pass it off as real:
If you were admitting you faked it, there would be nothing to get. As for mistakes, I didn't really want to go there but...
[/B]So are we quite finished here, or?
Hhhhhh Kanadian cracks me up and p1sses me off sometimes too but mostly the first one lel. -
Isn't the perspective of the customer more credible than that of the support team?[GM]Kanadian wrote: »They shouldn't be unrelated. As for useless, I suppose thats a matter of perspective. Someone who hacked and got banned might find the response "No you cant have your account back" to be useless in a way, for example.
From a support staff's perspective, getting a reply in as fast as possible so that they can reply to more tickets, could be considered "useful" to THEM because they're doing their job really fast and still making $$$.
From the player's perspective, they may have gotten a reply really soon, but the reply they had gotten did not help them in any way because of the lack of comprehension from the GMs' side. Because of this, they'll have to resort to sending yet another ticket (or possibly even complaining on forums like we often see).
For example, someone I know recently got permanently banned along with the other people who did last Friday for no apparent reason. He then logged onto his account from a different computer and it seemed to work fine. If it was for hacking, his account would have been banned, but from the looks of it, it seemed to be only a hardware ban even though hacking was not involved, which doesn't make sense.
He sent you guys a ticket saying how he got hardware banned, but not an account ban and wanted it lifted. Yet, the only response he got was "Your CrossFire account is not currently banned".
That wasn't his issue, yet it seems that Support replied just for the sake of replying, causing him to have to send more tickets. -
This. Its all about the QUALITY of the reply.FrozenPizza[ wrote: »That wasn't his issue, yet it seems that Support replied just for the sake of replying, causing him to have to send more tickets.
Im fine waiting a week or so and get a usefull reply instead of having to open like 4 new tickets about the same problem cause the answer doesnt even match the question. And end up sending tickets back and forth for 2 weeks.
![[GM]Kanadian](https://z8games.akamaized.net/cfna/forum/customavatars/61/navatar_22385461.gif){kind=avatar}
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