support center
my apologies but I have never been encountered with such a degenerate customer Service
I'm talking about the copy & paste automatic response
#when I send a suggestion ticket:"thank you for your suggestion please put your idea on the suggestion section on our forums..."
#when I send a question ticket: "sorry but we don't provide any information about our product or future plans...
#when I send request ticket (such as asking them to stuck the revival tickets on my account): "sorry but we do not stuck items upon users request.."
and the most absurd?
#send a question ticket about a ban:"sorry but we don't provide the players with the information with why they were banned"
#5 min later...send a ticket again asking them to for a ban reason again and please to elaborate this time :"sorry but a final answer has been given on previous ticket"
only the thought of them don't even take the users seriously and provide them this automatic copy & paste response after they spent their OWN money on this game multiply times is an appalling approach!
I'm talking about the copy & paste automatic response
#when I send a suggestion ticket:"thank you for your suggestion please put your idea on the suggestion section on our forums..."
#when I send a question ticket: "sorry but we don't provide any information about our product or future plans...
#when I send request ticket (such as asking them to stuck the revival tickets on my account): "sorry but we do not stuck items upon users request.."
and the most absurd?
#send a question ticket about a ban:"sorry but we don't provide the players with the information with why they were banned"
#5 min later...send a ticket again asking them to for a ban reason again and please to elaborate this time :"sorry but a final answer has been given on previous ticket"
only the thought of them don't even take the users seriously and provide them this automatic copy & paste response after they spent their OWN money on this game multiply times is an appalling approach!
Comments
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Pikachu_2016 wrote: »#when I send a suggestion ticket:"thank you for your suggestion please put your idea on the suggestion section on our forums..."
#when I send a question ticket: "sorry but we don't provide any information about our product or future plans...
#when I send request ticket (such as asking them to stuck the revival tickets on my account): "sorry but we do not stuck items upon users request.."
#send a question ticket about a ban:"sorry but we don't provide the players with the information with why they were banned"
#5 min later...send a ticket again asking them to for a ban reason again and please to elaborate this time :"sorry but a final answer has been given on previous ticket"
We have the suggestion forums because not only the GM's can look at it, but so can the Dev's. The developers don't see tickets.
If you are asking about something that may or may not happen in the future, we do not comment on that. This is for multiple reasons, amongst which are confidential release information (such as when other games may not show clips before its release) as well as not being cemented into something. (IE: You said this would happen on this day, why didn't it?!)
Support staff will tell you why you were banned. For example, if you were banned for hacking, we will tell you that. But no, we do not send screenshots or replays or other information about how you were caught.
And yes, if you ask the same question that they have already given you an answer to (you don't decide if the answer is valid, for the record) you might get a response that they've already given you a final answer. This means they have investigated, and their answer won't be changed.That moment when they have a support ticket about suggestions. but ask you to make a thread about it. lel
Refer to above. -
and this thread it might get deleted too!
I'm completely pro-opinion, as long as its civil :P Everyone is entitled to their opinion, no matter how wrong it might be.Of course it's copy & paste, I wouldn't want to write the same thing over and over again, lel.
If the forums had a like button, I'd press it. -
[GM]Kanadian wrote: »We have the suggestion forums because not only the GM's can look at it, but so can the Dev's. The developers don't see tickets.
If you are asking about something that may or may not happen in the future, we do not comment on that. This is for multiple reasons, amongst which are confidential release information (such as when other games may not show clips before its release) as well as not being cemented into something. (IE: You said this would happen on this day, why didn't it?!)
Support staff will tell you why you were banned. For example, if you were banned for hacking, we will tell you that. But no, we do not send screenshots or replays or other information about how you were caught.
And yes, if you ask the same question that they have already given you an answer to (you don't decide if the answer is valid, for the record) you might get a response that they've already given you a final answer. This means they have investigated, and their answer won't be changed.
Refer to above.
Ah, makes sense. thanks for the information.
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[GM]Kanadian wrote: »We have the suggestion forums because not only the GM's can look at it, but so can the Dev's. The developers don't see tickets.
If you are asking about something that may or may not happen in the future, we do not comment on that. This is for multiple reasons, amongst which are confidential release information (such as when other games may not show clips before its release) as well as not being cemented into something. (IE: You said this would happen on this day, why didn't it?!)
Support staff will tell you why you were banned. For example, if you were banned for hacking, we will tell you that. But no, we do not send screenshots or replays or other information about how you were caught.
And yes, if you ask the same question that they have already given you an answer to (you don't decide if the answer is valid, for the record) you might get a response that they've already given you a final answer. This means they have investigated, and their answer won't be changed.
Refer to above.
The developers does not visit these forums so that's why people sending tickets (for you to forward it to them) plus making a thread might result by bashing from this toxic community
and I don't talking about in game ban I'm talking about forum bans .. when users sending you a ticket regarding a forum ban they're expecting you to actually contact to your "lovely high-iq mods" and ask them for the details of the what happened
and yes it is absurd when you unban Danah and Frossenpizza multiple times but when I send a ticket so you tell me "sorry but we don't unban accounts upon user request"
and please don't let me start to talk about the account administration department
and yes your support system is useless and only automatic copy & paste response which insults the intelligence of the users -
Pikachu_2016 wrote: »The developers does not visit these forums so that's why people sending tickets (for you to forward it to them) plus making a thread might result by bashing from this toxic community
Yes they do visit these forums. WHy you think they don't is beyond me.
and I don't talking about in game ban I'm talking about forum bans .. when users sending you a ticket regarding a forum ban they're expecting you to actually contact to your "lovely high-iq mods" and ask them for the details of the what happened
If you are banned via the forum, it should be rather clear what you were banned for. Usually its because of a build up of infractions. Don't break the rules, and you won't be infracted. That being said, if we feel an investigation is necessary, we don't even have to ask the mods. We usually do, as a courtesy, but we can see everything.
and yes it is absurd when you unban Danah and Frossenpizza multiple times but when I send a ticket so you tell me "sorry but we don't unban accounts upon user request"
I will not comment on other accounts with you or any player except that account owner.
and please don't let me start to talk about the account administration department
No, no. Go on. Just keep it within rules.
and yes your support system is useless and only automatic copy & paste response which insults the intelligence of the users
Sorry you feel that way, but we have many users who don't.
I've added my responses in red above to each point. I'm assuming from your original topic and from these responses that you may have an issue with another account regarding infractions and/or not liking something support said about a ban. I cannot comment publically on any accounts at all. I will advise everyone reading this though that if you follow rules, you shouldn't have any issue with bans to begin with. The rules are in place for a reason, and if you break them, you are punished for a reason. Don't break them. Its really not that hard. -
[GM]Kanadian wrote: »
I've added my responses in red above to each point. I'm assuming from your original topic and from these responses that you may have an issue with another account regarding infractions and/or not liking something support said about a ban. I cannot comment publically on any accounts at all. I will advise everyone reading this though that if you follow rules, you shouldn't have any issue with bans to begin with. The rules are in place for a reason, and if you break them, you are punished for a reason. Don't break them. Its really not that hard.
I got banned on forums for no reason everyone knows I'd never insult someone or break the rules :'( lel -
[GM]Kanadian wrote: »
I've added my responses in red above to each point. I'm assuming from your original topic and from these responses that you may have an issue with another account regarding infractions and/or not liking something support said about a ban. I cannot comment publically on any accounts at all. I will advise everyone reading this though that if you follow rules, you shouldn't have any issue with bans to begin with. The rules are in place for a reason, and if you break them, you are punished for a reason. Don't break them. Its really not that hard.
The mods I had issues with are no longer mods ...and current mods are literally clowns by from my perspective
and yet it is frustrating to report mods over and over again and get the same automatic response from support again and again("Thank you from bring it to our attention and we will full investigate it" )while you know that nothing was being done
"punished" lol ..yes I learned my lesson ...I won't type asterisks next time and won't answer back when some 13 year old medo insulting me in public
it always was amusing to see Nat inferacting some 12 year old kid for censor the bypass and then yell on him "you broke the rules...follow the rules...you behave bad and now bear the consequences of your bad behavior" to some twelve year old blameless kid who haven't do anything wrong =/ -
I got banned on forums for no reason everyone knows I'd never insult someone or break the rules :'( lel
For no reason? Should I look into that for you? Keep in mind if we have to do a full investigation, that we'll take action based on anything we find. -
[GM]Kanadian wrote: »For no reason? Should I look into that for you? Keep in mind if we have to do a full investigation, that we'll take action based on anything we find.
Watch Marsh get perm ban. xDI have to imagine that "Support" gets flooded with dumb (time wasting) questions. I would lose my mind!
Exactly. Same goes to Reports. But it gets frustrating having to see them logging in one week after reporting. -
[GM]Kanadian wrote: »For no reason? Should I look into that for you? Keep in mind if we have to do a full investigation, that we'll take action based on anything we find.
It was a joke but idc I don't even play that much anymore lmao
@Dupree prolly will since people take everything serious lmfao -
It was a joke but idc I don't even play that much anymore lmao
@Dupree prolly will since people take everything serious lmfao
No offence but you probably got banned or received infractions for the same reason as I; being an ass. Which I did on more occasions than I would like to admit. My thread history is the definition of toxic. I guess I had a way of expressing my frustration, silly times. -
warhawkEGEBT wrote: »No offence but you probably got banned or received infractions for the same reason as I; being an ass. Which I did on more occasions than I would like to admit. My thread history is the definition of toxic. I guess I had a way of expressing my frustration, silly times.
One of my personal favorites rofl!
http://forum.z8games.com/showthread.php?282021-Omg***********what-have-you-done -
warhawkEGEBT wrote: »No offence but you probably got banned or received infractions for the same reason as I; being an ass. Which I did on more occasions than I would like to admit. My thread history is the definition of toxic. I guess I had a way of expressing my frustration, silly times.
Right on, brother!
Looking back at my post history and previous threads, I cannot believe that I once felt a certain animosity towards our beloved brothers and sisters who run this game.
Glad I saw the light!
"When you stop trying to change others, and work on changing yourself, the world changes for the better" -Unknown. -
Fr0zenPizza wrote: »Right on, brother!
Looking back at my post history and previous threads, I cannot believe that I once felt a certain animosity towards our beloved brothers and sisters who run this game.
Glad I saw the light!
"When you stop trying to change others, and work on changing yourself, the world changes for the better" -Unknown.
Namaste brother
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Pikachu_2016 wrote: »The developers does not visit these forums so that's why people sending tickets (for you to forward it to them) plus making a thread might result by bashing from this toxic community
and I don't talking about in game ban I'm talking about forum bans .. when users sending you a ticket regarding a forum ban they're expecting you to actually contact to your "lovely high-iq mods" and ask them for the details of the what happened
and yes it is absurd when you unban Danah and Frossenpizza multiple times but when I send a ticket so you tell me "sorry but we don't unban accounts upon user request"
and please don't let me start to talk about the account administration department
and yes your support system is useless and only automatic copy & paste response which insults the intelligence of the users
I've never got a forum ban removed early. Only ingame bans -
Pikachu_2016 wrote: »it is absurd when you unban Frossenpizza multiple times but when I send a ticket so you tell me "sorry but we don't unban accounts upon user request"
Hello brother, I was unbanned once by [MOD]Fizzeq and [GM]Celestin, and a second time by [GM]Odeeb. If you haven't noticed, all 3 of them are not part of CFNA anymore. The new GMs may have a different approach hence why you are having more trouble.
Cheers brother, good luck with your issue! -
Fr0zenPizza wrote: »Hello brother, I was unbanned once by [MOD]Fizzeq and [GM]Celestin, and a second time by [GM]Odeeb. If you haven't noticed, all 3 of them are not part of CFNA anymore. The new GMs may have a different approach hence why you are having more trouble.
Cheers brother, good luck with your issue!
Yea, but it wasn't friendship. It was based on what the reason was. There wasn't any favoritism. -
He still ended up banned again after that so it doesn't really matter.
Did I?Yea, but it wasn't friendship. It was based on what the reason was. There wasn't any favoritism.
That is correct, brother. The Z8 staff are known to be impartial which I admire about them!
![[GM]Kanadian](https://z8games.akamaized.net/cfna/forum/customavatars/61/navatar_22385461.gif){kind=avatar}
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