Can't Log in

phelyne · January 2015

Hi,

Not sure if this is the right place to post this so if not, please point me in the right direction.

My brother was not able to log in due to the failed to connect to server error so he used a vpn.

after several minutes of gaming, he got disconnect from the server and is now not able to log in nor is he able to reset is password (thinking he was hacked),

When he tries to reset his password he get a failed to send error, so not sure if he's blocked or hacked, his gaming ID is .Mr*Grim.

Can someone please help.

Day 2: Still no update?, can an admin simply take a look at his profile to see whats happening so that we'll know what to do....

phelyne · January 2015

Bump... Just need some help

[ql_la] · January 2015

Hi there!

It's understandable that your brother is concerned about what is going on with his account.

Please have your brother send us a ticket in the account administration queue of the support center. If he doesn't have another account with which to send a ticket, please have him create a new one to submit the ticket.

Thanks!

phelyne · January 2015

Thanks for the reply,

I already created a ticket for him on my account but i'll still have him do that as you recommended it.

Thanks again...

thajeezey00 · January 2015

[GM]Chaosta wrote: »

Hi there!

It's understandable that your brother is concerned about what is going on with his account.

Please have your brother send us a ticket in the account administration queue of the support center. If he doesn't have another account with which to send a ticket, please have him create a new one to submit the ticket.

Thanks!

If you don't mind, can you please tell me what is the normal turn around time frame for a submitted ticket?.

Still getting the server error, re-installing does not work.... thanks again

}Zombie · January 2015

thajeezey00 wrote: »

If you don't mind, can you please tell me what is the normal turn around time frame for a submitted ticket?.

Still getting the server error, re-installing does not work.... thanks again

Some people wait 2 - 3 weeks and there tickets are still unassigned.... 24/7 customer satisfaction not with Z8Games ( Smilegate West. ) But i personaly think they have not enough employees at the office.

Can't Log in

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