email error

One way you can retrieve information is to log out, and at the same place where you would typically log in, click on the lost password link. Input your email that is registered to the account in question and it should send an email to you with all your account info.
I'll also link the tool, for convenience.
http://www.z8games.com/lost_id_password.aspx

There is a known current problem right now with retrieving account info via that tool.
I believe the specific problem is with emails not being sent to Hotmail/Outlook email accounts.
http://forum.z8games.com/showthread.php?t=272784

You can also submit a Support ticket under Crossfire, then Account Administration with the request to get your security answer in the 1st box of the form.
http://support.z8games.com/index.php?/Tickets/Submit
*Please note you will need to provide at least 2 pieces of account information to Support so they may verify you as the true account holder.

Also note that you are SOLELY responsible for maintaining and keeping up-to-date your account information. Z8Games does not have an obligation to acquiesce to your request. Just something to keep in mind.