99% HGW Errors - Updated June 4

[GM]Saidin wrote: »

For those who are having problems loading the game and the game freezes at 99% HGW loading.

Please post the following information:

**Update June 4**
We are attempting a few things to see if we can find a technical fix for this issue on the servers.

Please attempt to try the game again and see if you are still getting this error.


We continue to work with the developers to look for a specific solution to this bug.


Thanks for being patient!

**Update June 1**

Thanks everyone who have uploaded their HGWC folders so far. The developers are analyzing the data now and we expect to see a fix soon. Thanks for your patience!

Here are some things to try in the mean time:

• Deleting the contents of the Report folder in the /program files (x86)/Z8Games/Cross Fire/Report/ directory.
• Delete the HGWC folder and try to reload the game.
• Delete the XTrap folder and try to reload the game.

Note that deleting the contents and the folders within the CF Directory may increase your load time as the game downloads/installs again. In the event that deleting these folders causes the game not to function then you may have to reinstall. These are just potential ideas that some users have found to work.

**UPDATE May 31**

Our technical team and the Developer team would like to analyze players HGW files.

If you have received this problem can you please follow these steps:

1. Go to your Cross Fire folder in program files.
/Program Files (x86)/Z8Games/Cross Fire/

2. Then use a program like winrar or winzip to zip up your HGWC folder
Label the file HGWC.zip (or .rar)

3. Find an upload site like mediafire and upload the zip to that site and then copy the download URL.

4. Paste the download URL in a reply to this thread.

We are continuing to work with the developers on this issue. It does not look like an issue with your computer configuration or connection. However some minimum spec computers on slower connections may still experience difficulty connecting to the CF servers.

**UPDATE**

In addition to the information above and below can you please post when you first experienced the 99% HGW loading problem and if you are still experiencing it. Thanks!


In addition to this the following information can be helpful for technical troubleshooting:
CPU
RAM
OS
Connection Location (where you are connecting from)

We are looking in to this problem with the developers.

As a potential solution to try you may delete your HGW folder in the Cross Fire directory and try running the game again. This may force the game to download the HGW files and fix the problem.

Regular reinstall of the game may also solve this problem. If it does not please do not panic, we are looking in to the problem with the developers.


Thanks for your patience!