Z8Games Support System Is Great
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My Message to Z8Games
Message from Z8Games
Thanks for not reading what I said, this thread will probably get deleted, great system you got there.
My Message to Z8Games
Hey Z8Games, I forgot my security answer, someone keep accessing my account in-game and I don''t know how to stop them because I typed in a random email at the start and I forgot my security answer I have tried tons of things I just cannot remember, "Account > Account Administration" didn''t work because it ask for the things I forgot I can give you my ip.
Reply Reply Time
Message from Z8Games
Hello,
You've posted a ticket in the incorrect section, please post your account issues in "Account -> Account Administration" and the correct department will help you with this issue. Unfortunately our department cannot assist you and if you continue to post in this section your requests will be ignored.
Click the following link to open a new ticket:
http://support.z8games.com/webform_new.aspx?tag=2
When opening an account ticket please be sure that you fill out as much information as you can.
Also, if you are requesting to be removed from a clan, you can request for your secret answer here as well.
Thanks for not reading what I said, this thread will probably get deleted, great system you got there.
Comments
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You have to or youll get an auto responce back saying youve sent it to the wrong area.
You HAVE to go that way otherwise you wont get the help you need. Its your own problem if you have forgotten it.
Send a ticket with what you do have and see what they can do. -
You submitted the ticket under the wrong category, which makes it technically impossible for the support staff to handle it.stauros1995 wrote: »Yes, but that doesn't change the fact, they will not do anything to help, rather than just push you a side; and forget about you.
Really Z8Games your customer service is terrible, all you clear about is who is being zp.
Its not their fault, its yours. All yours. -
[MOD]Giggletron wrote: »Reading arent people strong suit
I read that. But it doesn't mean they should close the ticket, they should follow it up, find out more information.
We'll you're a forum mod you don't really work for them, but I see you cannot tell the truth. -
stauros1995 wrote: »Yes, but that doesn't change the fact, they will not do anything to help, rather than just push you a side; and forget about you.
Really Z8Games your customer service is terrible, all you clear about is who is being zp.
"and the correct department will help you with this issue. Unfortunately our department cannot assist you and if you continue to post in this section your requests will be ignored."stauros1995 wrote: »I read that. But it doesn't mean they should close the ticket, they should follow it up, find out more information.
We'll you're a forum mod you don't really work for them, but I see you cannot tell the truth.
Yes it should. They cant help you. That be like asking a computer technician to paint you a piece of art -
You submitted the ticket under the wrong category, which makes it technically impossible for the support staff to handle it.
Its not their fault, its yours. All yours.
I said on the ticket, I have tried the Account Management Area, I have chnaged my email then I forgot which email it's registered too.
There should be something Under "My Account"
Email: w*****k@gmail.com
or something. -
[MOD]Giggletron wrote: »"and the correct department will help you with this issue. Unfortunately our department cannot assist you and if you continue to post in this section your requests will be ignored."
Yes it should. They cant help you. That be like asking a computer technician to paint you a peice of art
I feel like I'm being laughed at. All I want is to get my account sorted out, another user keeps going on my account and doing stuff I have no way of changing my password.
Wouldn't that piss you off. Sorry for the bad language. -
YOU forgetting YOUR information is not the support staffs fault.stauros1995 wrote: »I said on the ticket, I have tried the Account Management Area, I have chnaged my email then I forgot which email it's registered too.
There should be something Under "My Account"
Email: w*****k@gmail.com
or something.
They need you to submit account issues under account administration.
You don't need to fill in every field. You fill in what you know.
If you don't know enough, you can not be given access to the account, since you can't prove that its yours.
They might as well be giving some elses account to you, which will not happen. -
YOU forgetting YOUR information is not the support staffs fault.
They need you to submit account issues under account administration.
You don't need to fill in every field. You fill in what you know.
If you don't know enough, you can not be given access to the account, since you can't prove that its yours.
They might as well be giving some elses account to you, which will not happen.
I cannot submit a ticket under account administration, because it asks for two information I do not know. that's why I submitted a ticket in the wrong section to bring it there alert. -
stauros1995 wrote: »Yes, but that doesn't change the fact, they will not do anything to help, rather than just push you a side; and forget about you.
Really Z8Games your customer service is terrible, all you clear about is who is being zp.
Business is business. If you're not a buyer, then you're not a customer. -
stauros1995 wrote: »I feel like I'm being laughed at. All I want is to get my account sorted out, another user keeps going on my account and doing stuff I have no way of changing my password.
Wouldn't that piss you off. Sorry for the bad language.
Youre not. Youre also not the first to have this problem
But you should NOT come here and insult the support staff on your mistake. We directed you correctly. Its now up to you.
You need to be more careful with your account informationBusiness is business. If you're not a buyer, then you're not a customer.stauros1995 wrote: »100%, all they care about is $$$
WRONG.
They cant tell if you buy ZP or not from a ticket.
Your account details wont say "THIS USERS HAS BOUGHT "X" ZP" -
http://support.z8games.com/webform_new.aspx?id=4stauros1995 wrote: »I cannot submit a ticket under account administration, because it asks for two information I do not know. that's why I submitted a ticket in the wrong section to bring it there alert.
The only two pieces of information required to submit a ticket under this category are "What info do you request from us?" and "Please input login ID".
The rest are for you to fill in as accurately as possible, but you only have to fill in what you know.
Leaving fields blank are fine, but remember that theres only so much they can do if you don't provide sufficient information.
"Security question: Favorite animal" and answer "Cat" does not prove you own the account, so it has to be pretty specific. -
[MOD]Giggletron wrote: »Youre not. Youre also not the first to have this problem
But you should NOT come here and insult the support staff on your mistake. We directed you correctly. Its now up to you.
You need to be more careful with your account information
I know that.
But seriously, there should be some system under "My account" which gives you a part of your email.
Not showing the email just part of it.
This thread is probably going to be closed by Giggggggggletron so he can get his brownie point. -
stauros1995 wrote: »I know that.
But seriously, there should be some system under "My account" which gives you a part of your email.
Not showing the email just part of it.
This thread is probably going to be closed by Giggggggggletron so he can get his brownie point.
That would breach security. Thats not feasible.
Why would I close this? mIm trying to help you and youre sitting there insulting me. Ok.... -
http://support.z8games.com/webform_new.aspx?id=4
The only two pieces of information required to submit a ticket under this category are "What info do you request from us?" and "Please input login ID".
The rest are for you to fill in as accurately as possible, but you only have to fill in what you know.
Leaving fields blank are fine, but remember that theres only so much they can do if you don't provide sufficient information.
"Security question: Favorite animal" and answer "Cat" does not prove you own the account, so it has to be pretty specific.
Oh thanks, you helped so much...
not. -
stauros1995 wrote: »I know that.
But seriously, there should be some system under "My account" which gives you a part of your email.
Not showing the email just part of it.
This thread is probably going to be closed by Giggggggggletron so he can get his brownie point.
You've been told what to do, this does not need to go on further. Now you're just biter and insulting mods.
Closed.
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