I've been waiting over a month for this ticket.

DoctorKelso2
DoctorKelso2
in CrossFire Support
It's a quick fix, why is the support team making me wait over a month? I lost my account over something that was THEIR fault. They reset my password for some strange reason and my email gets deleted from the database. Jeez, if its your fault fix it fast, stop dragging me along or you're losing a customer.
Flag · Disagree Agree Like Vote Up Awesome LOL

Comments

  • Rekoilzzcf
    Rekoilzzcf
    I'm just with the same problem :s, my main account was stolen, i sended them two tickets with all the correct information and they answered me? NO!

    So much time...
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • DoctorKelso2
    DoctorKelso2
    I know right, mine wasnt even stolen, the info was changed by the z8 support team. LOL
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • El][te
    El][te
    Bump your ticket.
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • Baklakiller
    Baklakiller
    suks to be you bro :)
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • JihadJet
    JihadJet
    Z8 cares nothing about the players only your money.... Don't you guys get it...
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • Rekoilzzcf
    Rekoilzzcf
    JihadJet wrote: »
    Z8 cares nothing about the players only your money.... Don't you guys get it...

    You're right... :(
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • one_9
    one_9
    DoctorKelso2 wrote: »
    It's a quick fix, why is the support team making me wait over a month? I lost my account over something that was THEIR fault. They reset my password for some strange reason and my email gets deleted from the database. Jeez, if its your fault fix it fast, stop dragging me along or you're losing a customer.

    Have you notified a MOD or GM? IF what you say is true, they may help expedite the process along.
    Also sending a reply after that month could bring it back into the spotlight. Just click contact history, then the support ticket in question. Then in the text box, add some more information, or probably just gripe that nobody gave a damn. Then click add note. Hope it goes well for you
    Rekoilzzcf wrote: »
    I'm just with the same problem :s, my main account was stolen, i sended them two tickets with all the correct information and they answered me? NO!

    So much time...

    Your account was stolen... meaning you either:
    1. Downloaded a hack and recieved a keylogger
    2. Gave away your account information for free zp
    3. Scammed by a fake MOD or GM
    4. Somehow recieved a keylogger from an iffy download
    JihadJet wrote: »
    Z8 cares nothing about the players only your money.... Don't you guys get it...

    Proof or it didn't happen. You are trying to pass up your opinion as official policy.
    And just for arguments sake, let's say that it was true. What can YOU do about it, or how can YOU change the way the company thinks (that is, if it was a true statement in the first place)?

    Think about it, it is a new company with only 3-4 years of experience. You think that they don't have obvious problems? Yea everyone knows that their customer support isn't top notch, but it isn't justification to say that the ENTIRE company doesn't give a damn on what the customer thinks.

    You should try to actually think about the other side of issues, THEN make your opinion.
    Flag · Disagree Agree Like Vote Up Awesome LOL
  • Saidin
    Saidin
    JihadJet wrote: »
    Z8 cares nothing about the players only your money.... Don't you guys get it...

    This is incorrect.

    There are a few things going on here.

    First off, your ticket was posted to the incorrect section. You opened a general Cross Fire ticket for an account issue.

    Secondly, this ticket was opened less than 1 month ago. And was deleted by you after we responded to it.

    Thirdly, your ticket was responded to at the time in 6 days, which is long for a ticket response however a response was given.

    The email on the account was set and you were instructed to use the Lost Password Recovery Form on our website.


    At this point you should have had all information you needed on the account. IF the account continues to be compromised then it will need further investigation. If we find that not enough proof is given for the account ownership than the account may be closed, or have further action taken against it.



    Lastly, if this issue is a problem with our system. IE as described by you, that our system somehow ignored or removed your original registered email. It took you more than 7 days to send us this reply back.

    Additionally, the ticket is still pending in the system as you should be able to note through your own login on the support system. That means that this particular issue is still being looked in to. Because this seems to be completely unique to your case we need to make sure there is not an exploit or some other process happening here that needs to be closed.

    All in all, it has been less than a month, and there are still plenty of options for you to "bump" your request if you are frustrated.

    I can tell you right now that this 'deleted email' issue is currently being looked in to and we hope that it can be resolved quickly.
    Flag · Disagree Agree Like Vote Up Awesome LOL

Categories