Error, NEED HELP!

Ok so I've tried contacting you, Z8 games through the "support" but you've haven't responded yet so I've decided to post my problem here. So a week ago (Last Friday) I purchased a clan name changer for 9500zp from the mall. I wanted to changed my current clan name [Ð]isciple™ to [C]hi-[R]ø™. So I used it and did just that.

However my problem is that the clan name hasn't changed yet. This sucks because now I am out $10. My solutions are that perhaps the Z8 mods can perhaps fix this "manually" or either deposit 9500zp back into my account so I can try this again. Any help, solutions, or ideas would be greatly appreciated. Thanks for your time.