Missing ZP Items(please read GM)

I have problems like missing items. I have won AWM Red Dragon a month ago(and no answer to the ticket) and recently also the AK SCOPE.But i have already 2 tickets opened,what can i do?
This thread is for Gm(especially) I've sended the tickets under:
Game->Crossfire->TECHNICAL SUPPORT

i did a mistake in something?

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