No answer to ticket

I've been sending a ticket to support in order to explain them a problem of account and zp points (problem can be found here http://forum.z8games.com/showthread.php?t=99477).

I've been waiting an answer since 4-5 days. And the support claim having a fast answer in about 2 days.

IS the support on holydays? if not, how the can send you back an answer?
by our e-mail adress or account on z8games?

Thank you for replying

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