Support Ticket Definitions

Efficient · September 2010

Could a Moderator please verify the definitions of the following words?

CLOSED
OPEN

Of course I know the English term, but could it be explained as to which
word means what? Like does OPEN mean your ticket was viewed, or what?

ChocDrizzle · September 2010

Open means there is yet to be discussion, or yet to be answered.
Closed is end of discussion...

Efficient · October 2010

Could a Moderator please verify the definitions of the following words?

Thanks, but I'd like a proper definition from a Moderator.

Support Ticket Definitions

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