Coupons refund?

An_Apple · August 2010

I had 28 coupons when I was looking through what I can get and how many I need for the M4-c when I accidentaly pressed the the mp5-adv and try to get off because I didn't want to spend any and I clicked somthing which must have BUY...

So I had a mp5-adv and I thaugh OMG whats the point in having coupons now if I just wasted them, so in my anger I was having a look and the same thing happened to the combat axe!

So I had a combat axe and mp5-adv that I didn't want!

I saw on the forum the same day that if you accidentaly spend them the people from z8 can refund you if you say so within about 2 days I think it was. So I sent one of those emailes explaining how I accidentaly got them and I was just waiting for a reply to get them refunded.

First day went with no reply...
Second day went with no reply...

So it came to a day well over the time gap to give notise when I finaly got a message saying there is nothing they can do...

NOTHING THEY CAN DO?!

I did everything that that forum said and they reply me over the dead line!

How can they do nothing?

I would like to know in full why I couldn't get refunded? Because it still anoys me that I have lost 25 coupons by accidnet and they say they can refund it and they then say they can't...

Someone please explain how that works out...

Thank you.

0xBoF · August 2010

Takes about a week for a support ticket to be responded to.

An_Apple · August 2010

KillGod wrote: »

Takes about a week for a support ticket to be responded to.

Okay but why make it that you have to write in to say so in a few days if you wont get a reply with the few days that it has to be said?

So is there a garentee that you wont get a refund?

Because I emailed on the day so I did everything that was asked if this situation happened. So at the end, I should have got a refund.

tF_Holik · August 2010

LEAVE THEM ALONE !
LEAVE THE MODS ALONE !
THEY PLAYING StARCRAFT!

Ackbarr · August 2010

tF_Holik wrote: »

LEAVE THEM ALONE !
LEAVE THE MODS ALONE !
THEY PLAYING StARCRAFT!

Obvious idiot is obvious.

0xBoF · August 2010

MonkeyMunzta wrote: »

Obvious idiot is obvious.

Obvious obvious is obvious

An_Apple · August 2010

Does anyone else know how this is?

WishMunzta · August 2010

it usually takes 3~7 days

Saidin · August 2010

KillGod wrote: »

Takes about a week for a support ticket to be responded to.

Usually less than that these days.

3-4 business days is the average time it takes to get a response back.

And yes, we do issue exchanges and refunds for accidental clicks for coupon purchases. But it's usually only once per account and it has to be within 24-48 hours of the original purchase. Meaning the ticket has to be sent in within that time-frame.

It is at the discretion of Z8Games. All sales are final within the game, so this policy is a courtesy we're extending to you. And not a guarantee.

http://support.z8games.com to submit your ticket and request.

Coupons refund?

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