Surveys for ZP fail

I did a survey for like 7000 ZP and I didnt get my ZP in like 5 hours so i sent a ticket and they told me it takes 1-2 days....the next i still didnt have ZP so i replied to the ticket and got the same message. The next day i still didnt have ZP so i replied again. Its been like 5 days I dont have ZP and they havent said anything back to my ticket....and i just screwed?

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