Phone surveys

HI, iv done 2 phone surveys at the end of july and got no ZP but was billed for the cost of the txts. I sent a support ticket and its been about 5 days and no reply. I did one somtricks and one gambit. The gambit one was around 10.4k ZP and the sometricks a 8.4k ZP i have the txt still to proove. What should i do?
Srry about spelling i dont think it matters though you all get what im saying.

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