My password and login ID doesn't work anymore??

Dear Mr. GM...My account and password are not working...I had to create this new account so I can post my problem...I have tried sending the information to my E-mail addres via the lost ID/password link...help please...I think my info has been changed on me...and I have spent quite a bit of cash on zp points...I have people in my clan telling me I was playing tonight even though I was out of my house...they sent me text messages asking what I was doing...because I was playing..but wasn't logged into our vent server...HELP..I can provide any information you need for my account...

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