ITEMs storage at full capacity - how to get any new items ?

Khlyen

Hello,

how can i get new items into my storage when its full already? I already deleted all items that could be deleted by users themselves + also bought 3x the expansion of storages + also bought the safe storage (ITEMs storage cannot be send into safe storage btw)... talking about ITEMs storage curently. I know that GM over ticket are able to delete 20x permanent items from storages. But they only removing items from WEAPON storage, they for some reason do not delete any other items from ITEMs or Costume storage. When i request deletion of the ITEMs storage, every time they reply the same answer - that they can only delete permanent items - but the listed namecards and sprays are permanent items - i sent them screenshots + video as a proof, but they still repling me the same answer... therefore... how can i receive more new items for ITEM storage when its at full capacity, and its no longer available to even open any zm box, or even obtain zm4 colection reward, or even MP shop reward, or even batlepas premium reward, or even ranked seasonal reward, or even clan weekly reward, or even zm rank rewards (weekly + monthly boxes), or also able to buy any new item from yearly event that offer new game weapon skins + dolls? 

In game are 3 basic storages + 2x special storages:

Basic ones:

WEAPON - to store weapons

ITEM - to store items - namecards + sprays, skins of weapons,  etc.

COSTUME - to store costumes + characters + skins

extra ones:

SAFE - to store weapons

BLACK MARKET - to store weapons

in this video:

https://youtu.be/MCx0BzPYyis

00:00 - 00:02 - you can see descriptions of the basic storages

00:32 - 00:46 - you can see there are permanent items (namecards and sprays - few like 4 in total or so can be deleted by user themselves, but i wish only those 4 to remain forever in my account, allmost all others (95x or so) i wish to be deleted. 

00:04 - 00:22 = here the error message/pop-up messages that shows that i canot anymore get any zm box reward or colection bos reward to receive - full item storage

Any of you players have solved this issue? if yes, how? its imposible to get throw GM Xenon especially, that mostly respond to my tickets... Trying to solve this issue for longer than half year without a solution... i was forced to delete tens of valuable sprays and namecards that i wanted to remain in my account in order to obtain more items rewards especialy from zm boxes, but i am curently at a point where i cannot delete anything anymore and canot receive any new items into ITEM storage.

Please help