Account Repeatedly Hijacked - 90 Day Rule Failing to Protect Me!

Maleqz

To the Z8Games Community and Moderators:

I'm at my wit's end and desperate for help. My account has been hijacked TWICE now, and the support system in place is only making things worse.

Here's a simplified timeline, removing specific email addresses for privacy:

• March 2024: I lost access to my account. Support helped me change the email and regain control.

• Days Later: Account was stolen AGAIN. Same MO: email changed, password changed, attempted deletion.

• Months of Back and Forth: Support insisted I wait 90 days due to their email change policy. Despite explaining someone else was controlling my account, and providing extensive proof of ownership (transaction IDs, payment dates, etc.), I was stuck.

• June 2024: 90 days finally pass. I'm allowed to change the email BACK to one of my originals.

• Within Hours: Account is IMMEDIATELY hijacked AGAIN. Same email change, same deletion attempt.

• Today: Contacted support, and once again, told to wait 90 days.

This highlights two huge problems:

1. Account Security Flaw: The hacker can bypass Z8Games' email change security. The 90-day rule MEANS NOTHING if they can instantly change it back.

2. Support Inflexibility: The 90-day rule, while likely meant to protect users, is being weaponized AGAINST me. I am the legitimate owner, providing proof, yet treated with suspicion while the hacker acts freely.

What I'm Asking:

• Community Awareness: This isn't just my problem anymore. If it's happening to me, it could be happening to others. Awareness might lead to Z8Games addressing the root security flaw.

• Moderator Assistance: Is there ANY escalation path beyond the generic support response? I'm willing to provide ANY information to prove my identity and ownership.

• Advice from Others: Has anyone experienced this? Are there solutions I'm not aware of?

I'm losing months of progress and money spent on this game, but more importantly, my trust is shattered. Z8Games, please help!

Maleqz

Just to add another layer of confusion to this whole mess...

When my account was hijacked today (July 2nd), I actually GOT the email asking me to approve the change to the hacker's address. I DID NOT click that link, I DID NOT approve anything.

Does this mean someone has access to my email account data too? Or is there a way they're bypassing the confirmation process altogether? I have no idea, and support hasn't explained how this keeps happening.