recover account

saka85

hey,

i didnt play for some years and it seems like my account got hacked.

i tried to recover the password with my latest e-mail adress that i kept using untill i stopped playing and even with my very first e-mail with which i originally registered with, both didnt work.

i have every information like my log in id, creating date, 2 purchases ids with razer gold, secret question and answear, my first e-mail adress and my second e-mail adress that i was using till the end, i even have the first ever confirmation e-mail i got from z8games when i created my account back in 2019.

the only thing that im not 100% sure of is the date of birth i typed since i thought it wasnt that important .... some times i just use +1 day or -1 year because i dont like people knowing my real birthday (yeah sounds stupid i know)

i already sent in a ticket but the support instantly closed it.

so i just wanna ask if there anything else i could do to recover my account since i have all the informations besides my exact date of birth that i typed? ( which could be like +1 day or -1 year as i typed it in the ticket). i mean i even sent them a screenshot of the creation confirmation e-mail that i got from z8games in 2019, how is that not enough proof.....

[GM]xavz

You need enough valid information to proceed  with the process, if you don't you will have to try again. Continue with the tickets and try your best to put the valid account informations.