Cant play ranked?

xThePanda33

So it says i cant play ranked, because it says "Only Second Lieutenant and above can join"
However my account already is Second Lieutenant, almost captain, + i still have rewards from season 6 on that account, that shows i should be able to play ranked.
How can i fix this?

[MOD]ShadowRo

Ranked require SL rank 8 , but if you already have a higher rank and can't join ranked, take a print screen from game, add to a zip or rar archive and send a support ticket bug report where describe the issue and attach the archive with image.