my account got hacked thru my email and nobody cares from the support team

memexyz

Hi! I recently lost my main account i was playing for 3 years + spent over 500 euros on it due to my email getting leaked and the hacker taking all of my accounts till i managed to change it a bit. I messaged account administration tickets multiple times, getting the same predetermined answer that "the info is incorrect" when im providing you witht THE SAME EMAIL I GOT SENT 1 YEAR AGO TO KEEP MY INFO SAFE JUST IN CASE THIS HAPPENED!!!!!!!!!!!!! THE SAME INFO EXACTLY !!! THE ONLY THING I DONT KNOW IS THE CURRENT EMAIL HOW WOULD I KNOW THE EMAIL THE HACKER USED TO GET HIS ACCOUNT TO? OR IF HE CHANGED IT? Your rules are completely dumb and they make no sense, i still didn't manage to get in touch with any human from your company, all i face is botted answers and thats it when i provide you with the same info you sent me 1 year ago to my email. please help me fix this and get it back asap!

[MOD]ShadowRo

See the video from support page :
https://support.z8games.com/us/index.php?/Knowledgebase/Article/View/181/33/how-do-i-submit-a-ticket-to-the-account-administration-department
For current registered email you need to write LAST REGISTERED EMAIL before loosing account , is obvious you can't know actual registered email because was changed but if you write things like current registered email = i don't know , and other invalid info then of course ticket is not accepted.

[GM]xavz

like shadow mention, you need a certain amount of correct information to be able to continue with the process. Not having enough correct information for the account will result in not enough info, make sure all the required fields are answered like creation, birthday, security question, billing, etc. the very first email we sent to you upon creating the account will have some account information.