Support system sucks

Its kinda sad seeing what this game has turned into after all these years, my pc got hacked today and i ended up losing a lot of my account and i was able to recover every single one of them except crossfire since i created the account in 2012 and i dont remember what date of birth i put and exact creation date and the first email since i have about 100 emails in total probably and i always put random dates back in 2012. And also its very annoying that support just closes the ticket instantly instead of waiting for player to reply. This game was so much better before vips came out and all those shitty pixels they keep milking the player base with lmao :rolleyes:


*And yes my english is bad before u post about it so shut up

Comments

  • Loosing account and fail to provide enough correct required information about your game account in order to recover because :

    1. your pc got hacked
    2. account was too old and you forget details
    ** also you was using random dates
    3. you are using about 100 email address

    Well any of those reasons can't be used as an excuse and are not covered by support since are only on player side

    So the moment you can't provide enough correct information - ticket is closed, but you can send another ticket if you found right info, but support can't just play "guess the correct answer" with players, as you wish to reply with different info on same ticket .. and maybe you fill find the good one, sorry but that is not possible.
  • 1supj1supj Beginner
    [QUOTE=[MOD]ShadowRo;n6950668]Loosing account and fail to provide enough correct required information about your game account in order to recover because :

    1. your pc got hacked
    2. account was too old and you forget details
    ** also you was using random dates
    3. you are using about 100 email address

    Well any of those reasons can't be used as an excuse and are not covered by support since are only on player side

    So the moment you can't provide enough correct information - ticket is closed, but you can send another ticket if you found right info, but support can't just play "guess the correct answer" with players, as you wish to reply with different info on same ticket .. and maybe you fill find the good one, sorry but that is not possible.[/QUOTE]

    Use English ? lmfao
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