i am wronged

hello everyone my IGN is $w!taN? and i was take a permanent banned from the game i was play some game and On this day there were many problems with the servers, and I wanted to accomplish the tasks of the event, and because of these problems, I received a disconnect from the server and then I received a permanent ban, and when I sent a ticket and asked about the reason, they said you violated the rules of the game and used hack and script if anyone here know me and know my IGN tell the GMs I am wronged

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