Failed to connect server error is not being resolved through support ticket

Hi CF Team,

I am a very old player and member of your game and community. It's been almost 10 years since I have been playing CF. However, over the past few months, CF's quality has declined. The number of errors is beyond me. Now, I am facing the quite perseverant error of "Failed to connect server" which I took up through a support ticket. However, your support team is failed to cater my issue for the past 1 week. Please look into the matter as I am now actually thinking of switching to CS Go or something better.