for blocked

I get ban for no reason and the reason you guys put as for blocking me was that I use cheats when I didn't.And when I sent ticket,you guys reply to me with the same old computer response.Like do you even take your time to dig in and find why players might have gotten ban for? I had absolutely no cheating program on and yet I just get blocked permanently.like this is rediculous.I logged on in the morning and it was perfectly fine and then later on during the day I get that message saying I am blocked.Im pretty sure others are getting the same problems since I seen couple threads with same issues.This is really getting me mad being the fact that I didn't use any hacks and I'm permanent block and the excuse being that I used hack
PLEASE READ
THANK YOU