Refund but I come from CF ES

Chofer12

Good morning, I'm Ferilo, I come from the CF ES couminad, I recently made the account migration to CF West, some time ago when I was in CF ES I acquired several VIP weapons, but I want to refund one since I have the right to do so And since I am not satisfied with the product I want to do it, what I do not know, is if they can refund it since I migrate from CF ES, I have also sent a ticket to support trying to make the refund but more than 3 days have passed and They have not yet assigned the case to anyone, do you know how long it can take to answer a ticket?

Utmost

As mentioned in the CF West Terms of use:

"Item Purchase and Refund Policy

All Item Purchases are final. Z8Games takes no responsibility for mistaken actions within its game relating to item purchasing. Refunds (of Z8Games Points) will be given for item purchases so long as the purchaser contacts Z8Games within 48 hours of the purchase. Refunds (of Z8Games Points) will be given for Cross Fire items with durations of 30 days or more only if the purchaser contacts Z8Games within 48 hours of the purchase of the item. Refund of this type will only be given once per account."

So no, you don't always have the right to a refund. Only if you contact Z8Games about a refund within 48 hours. Considering CF ES closed some time ago you probably won't be able to get a refund.

SirPanoCFES

According to the terms and conditions, you have 48 hours — after purchase— to request a refund.

3. Item Purchase and Refund Policy

All Item Purchases are final. Z8Games takes no responsibility for mistaken actions within its game relating to item purchasing. Refunds (of Z8Games Points) will be given for item purchases so long as the purchaser contacts Z8Games within 48 hours of the purchase. Refunds (of Z8Games Points) will be given for Cross Fire items with durations of 30 days or more only if the purchaser contacts Z8Games within 48 hours of the purchase of the item. Refund of this type will only be given once per account.

Source: https://www.z8games.com/termsandcondition.aspx

Please note:

1. Refunds are only 48 hours within the purchase.
2. You can ask for a refund only one time (refund will only be given once per account).
3. The 48 hours timer is between when you purchase and when you send the ticket. Their reply doesn't change the time.

Unfortunately, if you weren't able to contact them within 48 hours of purchase, they can't refund it.

You had to send a ticket to the department correct: Payments/Purchases/Refunds > Item Refund

Please note*: the weekends are not working days so that you won't get an answer from them.