Account administration

01228969744

Hey. can someone from the support talk with me i need help recovering my account
when i send a ticket they need to provide the right data which i dont remember fully so they just auto reply that I should provide more data I just need someone from the staff to contact me i can prove i'm the owner but i just can't get someone to talk to

SirPanoCFES

That happens because there is incorrect information on it. You have some correct information, but not enough to prove ownership. So that's why if there is something wrong with that info, you will get that message: It's not enough to prove ownership.

The support team will never tell you: the security question is incorrect.

That's never going to happen, ever.

However, please note that nobody on the forum can help you with this issue. It's an account-related problem. It's a problem between the support and you. There's nothing we can do if you don't remember your own information. It's up to each and every person to remember their own information.

If I go to the bank and say "I dont have any of my information that you have on file, then please reset my PIN to this new one, I swear I am me" — They would throw me out.

If you cannot verify your ownership of the account, then the support cannot help you due to privacy and security concerns.

IGN_Galaxy

Unfortunately, no one can help you here in the forum if you do not remember the correct information for your account and you will not be able to retrieve acc

sansey

Hallo,ich weiss bei meiner alten e-mail Adresse das Passwort nicht mehr und möchte daher ein neues verwenden

BigPuC

trying to recover my account i have had since 3rd grade because somebody hacked it!!! please help!!!

ouigyg

I need help, I've already sent a lot of requests to restore my account, as it was blocked for no reason, I didn't play with cheats or other third-party programs, I didn't lend my account to anyone, I was banned for writing about cheats in the chat, but I didn't play with anything, I submitted an appeal, but I haven't received a response, I've been waiting for two days, and everyone is silent, the forum on my main account is closed because my game profile was deleted, I would like to know why I was banned, and the technical support is silent.  My in-game nickname is [S]lash* . I also made a ticket to restore my account, I wrote all the data I have, as well as the date of transferring my account from the Spanish server, but I didn't receive any response, everyone is silent, my account is very expensive and I have a lot of gift ribbons, I've been working hard for a long time, and I was just banned for saying something?