What Kind of Support Is This?

IOJKAGFA

This is regarding my last 3 communications between me and CF support, 3 different GMs and none of them helped me!

I reported an issue regarding my stolen account which I spent over 100K$ on and I got the same scripted reply every single time? how can I contact a human being not just an automated script after 5Mins of submitting the ticket???

Please guys help me out here, I'm lost.

All I need is a GM to read my complaint and help me out not an automated reply.

Thanks you.

IOJKAGFA

The reply I get;

Hello,

Thank you for contacting Z8Games Support Center.

Some of the account information you provided on your support form doesn’t match our records or it was filled incorrectly. You need to provide us with sufficient correct information on the support request form in order for a staff member to verify the account ownership.

Please submit a new support ticket with enough information so we can be able to better assist you.

For assistance with how to fill out the support form, please follow this link: http://support.z8games.com/index.php?/Knowledgebase/Article/View/181/33/how-do-i-submit-a-ticket-to-the-account-administration-department

We thank you for your understanding and we apologize for any inconvenience this may have caused you.

Regards,

buyaka334

Wow, did you spend over 100.000 $ on your "stolen" account?

Y0ungAngie

It seems pretty self-explanatory to me. The info you're giving them is wrong, they can't and won't help you until you give them the correct information.

Diggiee

IOJKAGFA wrote: »

This is regarding my last 3 communications between me and CF support, 3 different GMs and none of them helped me!

I reported an issue regarding my stolen account which I spent over 100K$ on and I got the same scripted reply every single time? how can I contact a human being not just an automated script after 5Mins of submitting the ticket???

Please guys help me out here, I'm lost.

All I need is a GM to read my complaint and help me out not an automated reply.

Thanks you.

if you dont provide the right info of your account they wont help you. makes sense or?

and btw link me your account - you never spend 100k XDD

AtomAntz

If you spent 100k then you must have records of your transactions,or some of them. Do they ask you for that info? I have seen this before.
There are a lot of scammers out there that "sell" their account and then try to get it back. That is why info is needed.
Also I know that if you send the same question 3 times then you will only get the same response.
How do you get a stolen account without giving your account info in the first place? That always puzzles me, as account sharing is illegal to this game.
I have seen friends lose their accounts through different things and seen their pain.
You must be gutted.
First rule of Crossfire " Trust No One " .

IGN_Galaxy

It is impossible for someone to spend 100,000$ on a game

IGN_Galaxy

IOJKAGFA wrote: »

The reply I get;

Hello,

Thank you for contacting Z8Games Support Center.

Some of the account information you provided on your support form doesn’t match our records or it was filled incorrectly. You need to provide us with sufficient correct information on the support request form in order for a staff member to verify the account ownership.

Please submit a new support ticket with enough information so we can be able to better assist you.

For assistance with how to fill out the support form, please follow this link: http://support.z8games.com/index.php?/Knowledgebase/Article/View/181/33/how-do-i-submit-a-ticket-to-the-account-administration-department

We thank you for your understanding and we apologize for any inconvenience this may have caused you.

Regards,

This confirms that your account data is incorrect. You may have forgotten any of the data

IOJKAGFA

Thank you guys for your responses. I meant 10K$ not 100k.

Second thing, I have screenshots between me and the scammer and also, provided all the transactions to them before, ofc the username and the last passwords, all older IGNs, the first registered email address, and also, a YT video of me showing the account storage back in 2017.

The issue is, I'm getting an automated reply "Not a human reply" after 2,3 minutes after submitting the ticket, as there is a mistake in the giving data like maybe the day I created the account or the security question.

I also offered a solution, they can check the IP addresses in the time on the scam and they will notice something wrong.

All I need is GM to read my complaint and investigate the matter, that's it.

IOJKAGFA

While submitting a ticket I have the option to choose the departments. ofc I chose Account Administration as my issue is related to it, but since I'm getting an automated reply I submitted another ticket choosing CrossFire Support as department and asked them to just forward my email to someone who can actually read my complaint and help me.

And what I get? I get another automated reply saying "Unfortunately, our department cannot assist you with your request. Please resubmit a new ticket to the correct department (Account Administration) in order for a GM to be able to better assist you."

So what can I do right now? sending an email to Account Administration will always result in automated reply because it's not being checked by a human in the first place! so what now?

1e9end

You need exact transaction numbers, answer to secure question, password, IGN, e-mail. If any of these is missing or incorrect, you would never get your account back.
Other things you mentioned are not necessary and GMs would never look at.

SirPanoCFES

IOJKAGFA wrote: »

The reply I get;

Some of the account information you provided on your support form doesn't match our records or it was filled incorrectly. You need to provide us with sufficient correct information on the support request form in order for a staff member to verify the account ownership.

Please submit a new support ticket with enough information, so we can be able to better assist you.


Regards,

That happens because there is incorrect information. You may be entering the correct information, and if there is something wrong, you will get that message (it is not enough to prove ownership).

The support team will never tell you: Security question is incorrect.

That's never going to happen, ever.

Xtr3mD4n

IOJKAGFA wrote: »

Second thing, I have screenshots between me and the scammer and also

so were you trying to sell your account and got scammed? or sharing the account?

PorBiejin

Xtr3mD4n wrote: »

so were you trying to sell your account and got scammed? or sharing the account?

Either selling or just quick sharing his account is gone for good, RIP
We need to secure our accounts all the time and avoid falling into scams.
Stay safe soldiers!

Badname15554

Say bye to ur account, if you sell ur account or share it it is ur fault