Lack of Support

namesrtaken

I've noticed how little to no help administrators have been when you need help. The current system for getting your account back has proven to be unhelpful when it comes to knowing certain and specific things such as exact account creation date. My problem is my lack of access to my email account, but if I want to get it back, I need the transaction ID that was sent to my email? I feel like they don't take the time to consider the varying situations and the difficulty of remembering some of the questions. I understand that there are certain precautions to ensure that you are not giving access to a hacker or a compromised account, however, I could prove my identity in so many other ways. Even when I tell the admin reviewing my ticket my situation and pieces of information they can use to verify my account holder identity, all I get back is an automated message. There's no further support. I was hoping someone would be able to read this and provide me with some further support, or better yet, take a look at this and find a better way to review tickets that don't leave people in the open if you don't have some of the required information. I've tried discord, support tickets, but there's nothing much more I can do. They don't even have a customer support number I can call.

IGN_Galaxy

Send a ticket for support in the administration account section And provide them with the data required to be able to transfer email to another

[GM]Kanadian

You will have to stick to tickets yes, but you also need that info we ask for. Not 100% of it, but enough of it that we can verify ownership of your account. Screenshots from in your account don't count. I cannot remember how many times I've sent screenshots of my account inventories to people on various games. While we have considered various scenarios, the fact of the matter stands that you should remember at least some of the info on your account, and without it we cannot verify that you own it and will therefor not return it to you. In the scenario case at least.

BeyazYaprak

Submit a support ticket and wait for an answer.