My account has been stolen, what should I do?

vitamine2001

Hello ,

My account has been stolen, what should I do?I read everything in the FAQ and did what I should do after my account is stolen.I created an alternate account and filled in as much information as possible to recover my account, but couldn't.I need someone's help, I know my login ID, first name I entered the game, I know the secret question, the secret answer, what day I created my account, I know the first name I entered when I migrated my account, without the first account's e-mail. And I have no payments, because since I emigrated my account, I have not made payments. And I know the first password when I emigrated my account.

I really don't know the date of birth I entered when I migrated my account to Crossfire West, which is why Game Master says the information is always incorrect on tickets?So how should I recover my account if the only information I don't know is my date of birth?

The player who stole me has changed my email and must have already made a payment because he has already renamed my account.

What should I do ?

Thanks, I hope someone helps me with answers to see if I can recover my account.

iSqunPL

Never trust virtual friends

vitamine2001

iSqunPL wrote: »

Never trust virtual friends

Hello player,

Are you implying that I've been sharing my account with someone?

I have been playing Crossfire Europe for many years and now that I have come to Crossfire West, I will continue to play.

I have never shared my account with anyone because I am not stupid to the point of losing my account where I spent money and my time.

Since I emigrated my account, I was absent because of work, when there will be no access to my account. I tried to enter new password by email and was left without access to my email, someone accessed and changed the email, after a few days I recovered my gmail account.

I was left without account because someone accessed my gmail account, but thank goodness I recovered and didn't delete anything, just had change to an email from the guy who stole me.

I just don't know my date of birth, how can I do to recover my account?

Thanks !

vitamine2001

TheShadowRo wrote: »

When you migrate your account from CF Europa to CF West - during the migration process you was required to complete a new set of data for the new CFWest account - including a security question and answer + date of birth , whatever date you set in the migration process - you should remember as support center won't unveil that information to anyone, not even to the real owner since is a security check.

P.S. Check again the tutorial for migration process - maybe you remember what you set : https://forum.z8games.com/forum/crossfire/crossfire-support/crossfire-guides/6870012-tutorial-how-to-migarte-cross-fire-europe-account-to-cross-fire-west-na-version

Hello ,

I'm not really remembering, I know that when I emigrated the account, I know I did it all, yet I don't remember what I got into it.
How do I prove that I own the account, I just don't remember the date I was born.

Thanks !