Just so peps know, There is a new hacker in cf that will hack your account.

OG1

ive sent a ticket meny times but the GMs only sends me back and says "MORE EVIDENCE" like tf, isnt my payment history and my old id and pw enough?
But i respect the GMs they probobly dont have time to help ppl that spend lots of money and time on there game.

Goodbye crossfire, Regards O.G

Utmost

Frustrating you experienced this, but remember that as long as you keep your account information safe and don't click on some suspicious looking links, you'll probably be fine.

Keep in mind your security information upon creating your account is essential on proving ownership over your account.

ChocoBeast

bro I chatted with the hacker but he said if u want ur friend's password give me your email so I gave him only email and he tried to do something to my gmail account I got a lot of messages then I changed my password again and added another email for recover if its lost.
btw bro im really sad because you are leaving cf...:(

OG1

Utmost wrote: »

Frustrating you experienced this, but remember that as long as you keep your account information safe and don't click on some suspicious looking links, you'll probably be fine.

Keep in mind your security information upon creating your account is essential on proving ownership over your account.

i have all the evidence in the world but i keep getting sent back to the subbmit a ticket cuse your evidence dosent match bablabla etc etc

OG1

TheShadowRo wrote: »

Required info are:
1. login ( can't be changed)
2. first registered email (even this one can be changed)
3. secret answer
4. account creation date.
5. date of birth ( if was set when account was created)

All those infos are required in order to recover an account, if suppose another person manage to have access the account will most sure also know info 1 and sometime 2, but only the owner should know info 3, 4 and 5 , as for transactions details are optional because can be done later by anyone who have access to the account.

If you lost/forgot any of the 2 to 5 informations required then support center is unable to establish for sure who is the real account owner, but also is restricted to tell you which info is not correct.

Therefore failing to provide all the correct informations will fail the recover process.

P.S. Noone can just access your account just by known or see your IGN ( no matter how skilled a "hacker" will be, is needed some special requirements to meet in order to intercept your data while you login game, and even so will be only login and password... but people who can actually do that are very few and for sure have other business then to hack your cf account).
Of course if you leak those info voluntary or not is noone else to blame for that, as main responsibility of any player is to secure those infos, secure email, periodically scan pc for infections, not use untrusted pc's keeping in mind those can be infected and/or insecured by just running others unwanted programs in background ..etc.

None asked me how my account was hacked. i had a virus on my pc, and it didnt only take all my accounts, it took my paypal my mail and my other game accounts. i have provided number 1.2.3.4.5 on the suport ticket but they keep sending me back to the suport page on crossfire cuse i dont have enough evidence. if this happend for an example you and no one helped you, you would be in my situation and its easy for ppl to say "you didnt do the suport ticket right this and that" i rewrote my ticket 5 times and it took me hours. i have been suporting this game since 2011-2012 and ive spent all my time for this game and this is what i get back?

OG1

TheShadowRo wrote: »

So there is no "new hackers that hack players accounts" just "usual" viruses, malware or trojans anyone can get from internet if not pay attention to the activity and not use a good antivirus ... sometime it hanppends.

Anyway if you have all required info rights you should be able to recover your account, i saw players who manage to recover their accounts only with those infos required.

Best advise is to follow indications from here :

https://support.z8games.com/us/index...ion-department

Provided video i a little outdated but required informations are the same, normally when the ticket is correct, support center with reply you asking for a new email ( and you must answer in 24 hours to that request or ticket get closed ! ) to replace the email on the account stolen, after email is changed (i think password is also changed) - then you can simply use the link on main page to request a reset password using the new email - so you will receive email with instructions to reseting the password.

Don't provide yahoo email when support center ask for a new email (also the new email must not be already used for another cross fire account) - because all emails sended to yahoo are never received !!!

ive provided all the basic info thats required and i also added my payments with its transaction ID
This happend to me back in cf eu and i got my account back by just saying "my account got hacked my name is O.G" it happend to me 4 times man, and here in cf west i can even get my account back with all the right info reqiured? sure.

You say im lying about the hacker? ive had this virus for a year and it didnt do anything at first so i didnt care if it was there. i had everything on my pc so i didnt wanna reset it so i just left this old trojan.
Little dide i know that my webcam started flashing and my pc downloaded random **** so i reinstaled my computer then the next day i tried to login to crossfire then BAMMM 5 years gone.
As far as i know a trojan is a virus that a hacker can implant in old programs etc.
Well noneed to discus this anymore cuse im really realifed atm, i found a new game without egys and p2w.

Utmost

OG1 wrote: »

i have all the evidence in the world but i keep getting sent back to the subbmit a ticket cuse your evidence dosent match bablabla etc etc

Well than you must think harder about your original account information. A hacker couldn't have changed this, it's your own responsibility to remember.