My old account was banned for "flame"? Could you please help me?

ChRiZz0

Hello,
my account "bleil0scher" with the ingame name "Michelle_" got banned, and today i tried to log in to the forum to ask for help and I saw that Kanadian banned me for "Flame".

I tried to submit tickets, but i keep getting the answer, that some of my provided account information are wrong. I asked, WHICH information are wrong, so i can try different ones (for example security questions..) but i keep getting the same answer.. I created that account many years ago, I dont remember EVERY detail. But I have many PayPal transaction codes, i've spent SO much money on the game.. and now i get banned for flaming? Could you pls help me resolve this? I had so many vvip weapons.. so much money is just gone..

candygirl11

Oh well too bad.

ChRiZz0

So you are telling me that after buying +20 VVIP and spending morgen than 600,- € I don’t even get a chance to get my account back? I don’t even know why I was banned, because I keep getting those automated answers that my information are insufficient. And like you Said, i should have gotten a temporary ban, but my account was never banned or anything like this. And from one day to another, the account was blocked.

Again, I’ve spent so much money and now I just have to accept that it’s gone? I can’t even remember a situation in which i ‘flamed’ or insulted someone that bad - i am 23 years old, so I’m not a typical 12 year old insulting guy..

RSMagnum

I think the forum ban for "flame" by Kanadian is just an error.. I have received that prompt even when I am not logged into any account but just browsing the forums. I usually just refresh the page and its gone. I understand your frustration though, I made my account in 2010 which is 9 years ago, & its reasonable to not remember every single detail about your registration. Especially considering I was a kid at the time, most kids are probably rushing through registration and just want to play the game. As a result, the accuracy of our answers may be limited. I hope they are able to validate that you indeed are the actual owner of the account, best of luck.

Utmost

RSMagnum wrote: »

I think the forum ban for "flame" by Kanadian is just an error.. I have received that prompt even when I am not logged into any account but just browsing the forums. I usually just refresh the page and its gone. I understand your frustration though, I made my account in 2010 which is 9 years ago, & its reasonable to not remember every single detail about your registration. Especially considering I was a kid at the time, most kids are probably rushing through registration and just want to play the game. As a result, the accuracy of our answers may be limited. I hope they are able to validate that you indeed are the actual owner of the account, best of luck.

Indeed, the pop up of Kanadian banning you for flame on forum is just a bug, refreshing the page solves it.

This is what [USER="22385461"][GM]Kanadian[/USER] himself mentioned regarding it on Discord:

This is a known bug. Players have experienced logging into a 'phantom account' with no forum name etc. To avoid abusing that, the phantom account is banned permanently. To fix this just refresh, or log into your proper account as you did