Hi have a question

yasso_yasso

I know that I'm here since 2016 like 3 and half years in crossfire I didn't knew that I will have to deal with the forums somedays but when you send a support ticket where you will receive the respond? AND IM NOT BEGINNER

StLoD_UA

https://support.z8games.com/us/index.php?/Tickets/ViewList

oSasukeXxX

The response will be in the ticket you originally sent.

dogfox88

Done clicked on everthing there is and can't get into a game, need help plz...

EA]Geralt

@yasso_yasso said:
I know that I'm here since 2016 like 3 and half years in crossfire I didn't knew that I will have to deal with the forums somedays but when you send a support ticket where you will receive the respond? AND IM NOT BEGINNER

The system is basically first come first serve which means your ticket will be answer when it's your turn. Most likely it takes 24 hours to respond but during weekends you'll have to wait till Monday.

As for the respond, you should find it in two places.
1. The ticket itself: Visit the following link and make sure you clicked View Resolved Tickets so you could view the ticket when a gamemaster responds. https://support.z8games.com/us/index.php?/Tickets/ViewList

• If the ticket is green then it means that the team haven't responded yet & the ticket is still open.
• If the ticket is red then it means that the team have responded & they are waiting for your reply to assist with your enquiry.
• If the ticket is black then it means that the team have responded & the ticket is closed.

https://imgur.com/a/Hb1SW5r

2. E-mail: You should receive a message on your E-mail from Z8Games Support team with the information you need.