About my Email Address!

11hbhbjk

Please any one help me fast, my account was stolen and when i try to recover it by the Email Address i see this message "The account is not available for recovery." i'am pretty sure that i didn't change or agree to change my current Email Address so please help me fast i'am scared that the thieve use hack on it or make any bad thing on it please help me fast any GM or MOD here??!

IGN_Galaxy

TheShadowRo wrote: »

The only solution is to send a support ticket ASAP -> account administration -> change email (if you still have acces to your account) / OR select account recovery - if you can't acces your account

link: https://support.z8games.com/us/index.php?/Tickets/Submit

P.S. you need to know those required information to prove you are the account owner OR support center won't made any change on your account.

as he said

11hbhbjk

TheShadowRo wrote: »

The only solution is to send a support ticket ASAP -> account administration -> change email (if you still have acces to your account) / OR select account recovery - if you can't acces your account

link: https://support.z8games.com/us/index.php?/Tickets/Submit

P.S. you need to know those required information to prove you are the account owner OR support center won't made any change on your account.

Thank you for your Positive respond but.. i don't have my Security Info to change or recover the account, i just meant that i didn't change my email address and I'm pretty sure that it's the right Email address because i used it before to change my Password, i just want to know how or why that happened to me, i want to know the reason and how to fix it